10/22/09

Dirty Spa, Unpolished Staff

by TBStone

This was my first visit to this spa. I was very disappointed because I expect so much from the Nordstrom company. The reception area couch is dusty. As I was waiting for my appointment time, I browsed the shelves looking at product and there was so much dust on the glass shelves and boxes of product. It was such a turn off I stopped looking. There was this flamboyant older black man with platinum blonde hair at the front desk talking loudly and unprofessional to other staff members. Also there is this other guy that has red liver splotches all over his face and an un-groomed wild beard that really turned me off. They offered me tea or water but from what I had seen so far, I did not trust that the glass would be clean or the tea would be safe. Once I was taken back by my therapist, who was very polite, she escorted me to the dressing area and gave me a locker and key and a robe and slippers. My robe had a hole on the collar of it and my key would not lock my locker. The therapist also had to clean out the dressing room before allowing me to go inside. After getting dressed in my robe and slippers, she walked me down the hall to the resting area and did a foot soak with this old looking steel bowl. It was not quiet or relaxing as you can hear staff coming from the back room laughing and talking loudly and you can hear the toilet flush.There was towel lint in the carpet in spots and water marks on the tables and on the old magazines they had. Who wants to read parents magazine in the spa? The massage was great but at checkout, noone asked me how my service was. I was told what my charges were and asked how much did I want to leave for a tip. I graciously, paid and got out of there. I will never return or refer anyone to this place.

I was very disappointed.

• Pros: looks nice at first glance
• Cons: dusty furniture, scary, gross looking guy at front desk

10/13/09

Amazing Massage Experience

by annieg

I have been having problems with my neck and shoulders for a while and trying out several different places. I had never been before but, under the recommendation of a friend, decided to make a last minute appointment there. My massage therapist was Jamie, who was incredible. The whole experience was great. I paid the same price as most spas around the area, but received five star treatment... heating pad around my shoulders before and after, a complimentary foot soak before my massage. Spa Nordstrom provided me with a truly wonderful experience.

• Pros: Courtesy of the staff, Availability, Ambience
• Cons: In a mall

10/13/09

Cafe Bistro is a hidden gem!!!

by checkerhead

I recently discovered the hidden gem of Nordstroms.....which is the Cafe Bistro restaurant inside the department store. It is a cute little place with a quaint and private atmosphere. Very low key compared to all the other eateries within the galleria. And the food is absolutely delish! The cilantro shrimp salad is a must try, and the bistro club is great......oh, and the fries along with the olive aioli is wonderful!!

• Pros: quaint, relaxing, great food