Ben & Jerry's Ice Cream Shop
Houston, TX 77005
Phone: (713) 529-3800
- Price:
- $
- Cross Street:
- Sunset Boulevard
- Best of Citysearch:
- Ice Cream 2007, Ice Cream 2006
- Hours:
- Sun-Thu 11:30am-9pm, Fri-Sat 11:30am-10pm
Editorial Review for Ben & Jerry's Ice Cream Shop – by Citysearch Editors
In Short
More than just ice cream moguls, Ben and Jerry built their empire on a great product laced with social awareness. And what a difference pure ingredients can make. Among the 40 flavors in this scoop shop are Chunky Monkey, Phish Food, Cherry Garcia and New York Super Fudge Chunk, just to name a few. Decadent sundaes swim in real hot fudge topped with fresh, homemade whipped cream.
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
Insider Tips
What to DrinkTry a steaming cup of Vermont's organic Green Mountain coffee.
The ExtrasCookies, brownies and waffle cones are baked daily in-house.
User Reviews for Ben & Jerry's Ice Cream Shop
07/04/2008 Posted by dessertfanatic
I would first like to state that I love Ben and Jerry's with a passion, and hate to even complain about this matter. However, I am disgusted with the manager/"owner" and his lack of professionalism. I went to the location and spoke with the manager in giving him the details of my cake. It was to be a 61st birthday cake for my mother. I needed the cake on July 3rd at 5:30pm, ordered it on Monday June 30 (3 days earlier), more than enough time to make a basic cake. He guaranteed that it would be taken care of. I received a phone call on July 3rd at 4:15 by the manager. He sounded a bit frantic and uncertain, and stated that his "cake lady" had other priorities and she would not be able to finish the cake by 5:30. However, he asked if I could pick it up at a later time, about 6:30 to 7pm. I was upset, but not too worried about it being ready. I arrived at about 6:50 later that evening to pick up the cake. It was a disaster! The cake was lopsided and extremely messy. It looked as if a 5 year old had made the cake. It was small in size and already melting. I was very upset and requested to see the manager, who of course had already left. So we call him on his cell phone. He stated that his "cake lady" never showed up and that even though he is not a baker, decided to make the cake himself. He offered up apologies and excuses. I stated that I was not paying for this cake. He insisted that he would get in trouble for doing that, and offered me 40% off. The only reason I agreed was due to the timing of everything. Not only was I more than an hour late for the party, I had to give my mother and everyone else a cake that was small, not presentable, and brownie pieces that were not cooked. If I ever decide to order a cake from a Ben and Jerry's again, it will not be from that location. However, I doubt I will. Ben and Jerry's has always been an exclusive ice cream store and he has brought its reputation down a couple notches.
Pros: great ic cream
Cons: horrible ice cream cakes!!!
06/25/2006 Posted by benzod
I love my Icecream So I should know this is some of the best stuff right here! I loved the service and the flavers! Wow people you just have to go and see for your self, And dont forget to bring your kids they will have a blast!
Pros: Great food and service
Cons: Kinda heavy on the bank
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