07/04/08

DO NOT order a cake from this location!!!

by dessertfanatic

I would first like to state that I love Ben and Jerry's with a passion, and hate to even complain about this matter. However, I am disgusted with the manager/"owner" and his lack of professionalism.

I went to the location and spoke with the manager in giving him the details of my cake. It was to be a 61st birthday cake for my mother. I needed the cake on July 3rd at 5:30pm, ordered it on Monday June 30 (3 days earlier), more than enough time to make a basic cake. He guaranteed that it would be taken care of.

I received a phone call on July 3rd at 4:15 by the manager. He sounded a bit frantic and uncertain, and stated that his "cake lady" had other priorities and she would not be able to finish the cake by 5:30. However, he asked if I could pick it up at a later time, about 6:30 to 7pm. I was upset, but not too worried about it being ready.

I arrived at about 6:50 later that evening to pick up the cake. It was a disaster! The cake was lopsided and extremely messy. It looked as if a 5 year old had made the cake. It was small in size and already melting. I was very upset and requested to see the manager, who of course had already left.

So we call him on his cell phone. He stated that his "cake lady" never showed up and that even though he is not a baker, decided to make the cake himself. He offered up apologies and excuses. I stated that I was not paying for this cake. He insisted that he would get in trouble for doing that, and offered me 40% off. The only reason I agreed was due to the timing of everything. Not only was I more than an hour late for the party, I had to give my mother and everyone else a cake that was small, not presentable, and brownie pieces that were not cooked.

If I ever decide to order a cake from a Ben and Jerry's again, it will not be from that location. However, I doubt I will.

Ben and Jerry's has always been an exclusive ice cream store and he has brought its reputation down a couple notches.

• Pros: great ic cream
• Cons: horrible ice cream cakes!!!

06/25/06

Wow best Icecream in town!

by benzod

I love my Icecream So I should know this is some of the best stuff right here! I loved the service and the flavers! Wow people you just have to go and see for your self, And dont forget to bring your kids they will have a blast!

• Pros: Great food and service
• Cons: Kinda heavy on the bank

06/25/06

Go to Ben & Jerry's Immmmediately!

by crankyplankton

What a great smelling store! My server said it was the smell of freshly baked waffle cones! Delicious! There are so many choices, but my server helped me by recommending his favorites. I got the Vanilla Heath Bar Crunch and it was great. I walked to the register to pay and saw these awesome cookies and brownies..I'm gonna try them next time....oh and I need to try the coffee too!

Great atmosphere. The store is very brightly colored and drawings that little kids color are all over one wall. Staff is very friendly and patient.

Parking is tricky, but it is definitely worth it!

• Pros: Variety, Staff, Atmosphere
• Cons: Parking