Houston >Dessert Shops > Ben & Jerry's
5515 Kirby Drive, Houston, TX | Directions 7700529.722475 -95.418309
Neighborhoods: Southwest, Braeswood Place
Had a blast! – My first visit here was on their Free Cone Day. The line was insane, wrapped around the block. Kudos for doing this, Ben & Jerry's. I went there again the next day with family who were visiting from Austin. We were 6 people and each of us tried a bunch of flavors. I am surprised that the servers were still energetic after helping the insane line the day before. Anyway, my family absolutely loved the ice-cream. My cousin commented that this is the best ice-cream she has ever had. The favorite, hands down, was Cherry Garcia.
10 STARS FOR CUSTOMER SERVICE!!! – WOW!! That’s all I can say about this place. I have been to several Dessert places in Houston but have never experienced this quality of customer service before. This place truly has the Old World Charm. As I read somewhere else, the people working at this place ACTUALLY love working here. Infact, my husband and I have been taking our kids here for over 3 years now, since they were bought over by Ben & Jerry’s Corporate. I have noticed the same familiar and friendly faces here for years now, unlike any other place, which gives me the feeling that people love to work here and have stayed on for so long. I have been ordering Ice-Cream Cakes for my 3 kids every year from here, for almost 4 years now. Each time, they have been PERFECT!!! What adds to the pleasure of going here is the quality of product here – it is all natural, with no added fillers or preservatives. A HUGE plus also is that the milk that they use to make their ice-cream does not contain rBGH. Both my husband and I are Medical Doctors and know the importance of this for our family, having made this our only choice when we crave for dessert. P.S. The few not perfect reviews that I see on here seem to be erroneous and there is no way I will believe them.
Terrible!! – Had a horrible experience at this place. Store was filthy, and proper hand washing procedures were not followed. Manager seemed very mean to the employees, so this does not make for a fun environment to bring your friends and family.
Best Email Club Rewards – Really, I try to reserve ice cream for birthdays. Recently, I signed up Ben & Jerry's eclub, and they sent me a free birthday cone coupon. They also sent me a "Free Cone Day" notice that did not require a coupon.
Savoring the ice cream makes me want to move to Vermont and work there. The company's philosophy is unique, creative, and progressive. I love the way they give back to society and are kind of green.
Kirby is always conjested and under construction, so you might want to take a back road to this location. Right now, the patio overlooks a cluster jam of cars and construction. The patio is not covered, but it is pet-friendly.
DO NOT order a cake from this location!!! – I would first like to state that I love Ben and Jerry's with a passion, and hate to even complain about this matter. However, I am disgusted with the manager/"owner" and his lack of professionalism.
I went to the location and spoke with the manager in giving him the details of my cake. It was to be a 61st birthday cake for my mother. I needed the cake on July 3rd at 5:30pm, ordered it on Monday June 30 (3 days earlier), more than enough time to make a basic cake. He guaranteed that it would be taken care of.
I received a phone call on July 3rd at 4:15 by the manager. He sounded a bit frantic and uncertain, and stated that his "cake lady" had other priorities and she would not be able to finish the cake by 5:30. However, he asked if I could pick it up at a later time, about 6:30 to 7pm. I was upset, but not too worried about it being ready.
I arrived at about 6:50 later that evening to pick up the cake. It was a disaster! The cake was lopsided and extremely messy. It looked as if a 5 year old had made the cake. It was small in size and already melting. I was very upset and requested to see the manager, who of course had already left.
So we call him on his cell phone. He stated that his "cake lady" never showed up and that even though he is not a baker, decided to make the cake himself. He offered up apologies and excuses. I stated that I was not paying for this cake. He insisted that he would get in trouble for doing that, and offered me 40% off. The only reason I agreed was due to the timing of everything. Not only was I more than an hour late for the party, I had to give my mother and everyone else a cake that was small, not presentable, and brownie pieces that were not cooked.
If I ever decide to order a cake from a Ben and Jerry's again, it will not be from that location. However, I doubt I will.
Ben and Jerry's has always been an exclusive ice cream store and he has brought its reputation down a couple notches.
Thanks to this chain, everyone can enjoy chunky, funky ice cream with a clear conscience. – In Short
More than just ice cream moguls, Ben and Jerry built their empire on a great product laced with social awareness. And what a difference pure ingredients can make. Among the 40 flavors in this scoop shop are Chunky Monkey, Phish Food, Cherry Garcia and New York Super Fudge Chunk, just to name a few. Decadent sundaes swim in real hot fudge topped with fresh, homemade whipped cream.
Wow best Icecream in town! – I love my Icecream So I should know this is some of the best stuff right here! I loved the service and the flavers! Wow people you just have to go and see for your self, And dont forget to bring your kids they will have a blast!
Go to Ben & Jerry's Immmmediately! – What a great smelling store! My server said it was the smell of freshly baked waffle cones! Delicious! There are so many choices, but my server helped me by recommending his favorites. I got the Vanilla Heath Bar Crunch and it was great. I walked to the register to pay and saw these awesome cookies and brownies..I'm gonna try them next time....oh and I need to try the coffee too!
Great atmosphere. The store is very brightly colored and drawings that little kids color are all over one wall. Staff is very friendly and patient.
Parking is tricky, but it is definitely worth it!
Family Friendly! – My experiences at Ben and Jerry's have been great, the times that I have been there. The employees are incredibly friendly! I was welcomed within seconds as I walked through the door, and was greeted with prompt service!
It's a great environment to bring the family!
something a little different... – Ben and Jerry's- some of my favorite flavors, period. If you are looking for flavors that are a little bit different- check em out! The customer service is great as well! Friendly staff, and a great environment!
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