12440 Fm 1960, Houston, TX | Directions 7706529.921986 -95.604514
HORRIBLE EXPERIENCES – I am a very unhappy customer. I have utilized Elan Day Spa's facilities and services for five years. In the beginning of this year, the massage therapist that I had been happily satisfied with was terminated. I had recently bought a 6 massage package before my massage therapist was terminated. After she was terminated, I tried two other massage therapists and have had horrible experiences. One massage resulted in my back being very sore and me having a twinge resulting in a limp. This caused me to have to visit a physical therapist to straighten my back issue out. The last massage that I received from Elan Day Spa was even more horrific. I was beat on, my leg dropped, and charged extra fees. All of this while having to smell horrible breath and having sweat dripped all over my body. I have tried to consult with the manager and she is never available. I have spoken to a representative that promised she would speak with the manager and call me back, which she never has. I have 3 massages left on my package, with a value of over $200. Obviously, I do not desire to return to Elan Day Spa for future massages to only be endangering my healthy body. I am pursuing a refund. I have been trying to resolve this issue for over a month’s time, with no cooperation from Elan Day Spa. This spa has turned into a horrible place to go.
Great eyelash perm! – Had a really bad experience at bella nova day spa, so I stopped by this place instead. Read a couple reviews online from here & other sites so knew it wasnt a first class spa so wasnt expecting much. Was really surprised! They squeezed me in last minute & even apologized for my terrible experience at bella nova. The place was nice though had snacks & nice waiting room. It was my first time getting an eyelash perm & i was debating between perm or extensions but i wanted to try perm 1st as i have really long eyelashes anyways just hate using a curler. The therapist was nice & friendly & talked me through everything. My eyelashes turned out great!!
NO GIFT CERTIFICATES – Thank you Lindalynn for reminding people NOT TO PURCHASE gift certificates from Elan Day Spa on Elridge/1960. Other places they were very professional and always honor the Gift Certificate even expired! You know, I do not understand why there such a policy expiration on the day spa gift certificates? It's pre-paid in full with hard-earned money. First class Day Spa do not CHEAT customers this way!!!
I've and lot of my friends visited this place before but most of them went to other places and very happy since then! Elan Day Spa needed to change in order to claim first class. It is to me Elan Day Spa now just like any regular nail salon in town, lots of strange language and rude treatments!!!
Elan Day Spa on Eldridge 1960 – Well, what should I tell people now? We did visit this place but I was so disappointed couple thing:
-the manager did not treat us right! She seemed to be very difficult to understand? Very rude! or she is stuck-up? Hey, we paid dearly for pleasant services not unhappy.
-And I have to agreed with SAH 423, GW0702 and many more that: DON'T BUY GIFT CERTIFICATES AT THIS PLACE!!!
Hope the owner ( She is a lawyer) pay little attention to her employees at Elan day spa on 1960/Eldridge
Elan Day Spa on Eldridge – I've been going to Elan for several years now and have my massages with Naomi - she is the BEST! I've tried a couple others from time to time when she's not available, but I won't do it again. No Naomi - no massage! That being said, I purchased a friend of mine a $75 gift certificate and she misplaced it. Elan called her to tell her she only had a week to use the gift certificate and she told them she'd misplaced it --- too bad, so sad they said. She said "you know it hasn't been used or you wouldn't have called" and they told her they wouldn't honor it unless they had it physically in their hands. I had a similar experience prior to that -- I was given a $100 gift certificate and told them I misplaced it, but they told me I needed to have it with me to use it. Fortunately, I found mine, so it never got down to actually losing money! We don't buy gift certificates there anymore as a result, though the massages by Naomi are FANTASTIC and the ambience is very nice!!!!!
Disappointed – I recently bought my girlfriend a $150.00 gift certificate for Elan Day Spay and was really excited about her going there and having a nice relaxing day there. Well, when she came back from there and told me her experience, I was shocked. The girl that gave her, her manicure gouged her finger to the point that it was bleeding and all she did was put some kind of blue cream on her finger. She didn't say anything about it, never offered anything additional, never even ask my girlfriend if she was ok, nothing. She just tried to act like nothing happened, while her finger was still bleeding! I'm sorry, but if you spend money on a service and the person performing the service makes a mistake, I think that they should be professional enough to own up to it and compensate the customer. My girlfriends finger was swollen and tender for four days after this experience! We almost had to take her to the doctor. The French manicure that she got was bad too on top of all of this! One good point about all of this was that she did say that the massage was very good, I just wish the other part was as good. I am very disappointed in the professionalism of the manicurist. I could see this kind of treatment if this was a fly by night kind of business, but not when you spend this kind of money at an establishment that is all about image.
What a little gem1 – I visited Elan today for the 1st time. I had been a regular at the Downtown Club at the Met until they closed. I really just stumbled on this place while doing a google search.
I had no problems making a reservation and when I arrived, I was expected, was taken into a fabulous waiting room and given a bottle of water. Waiting in the waiting room was so relaxing and I had access to various snacks and foods. Heather arrived and she was so nice to me. I will for sure go back to Elan again. It was so tranquil, the staff were so nice, the decor was just out of this world and the price is where it should be.
Thanks Heather for a great experience and I will for sure spread the word.
Depends on what service you get – I have visited the downtown location several times, mostly because it is very close to my house so it is a short walk when I need a quick fix. I have nothing but good things to say about the facials -- soothing, relaxing, administered well and with high quality products.
The massages are less consistent -- while the massage therapist does have good technique, she does have problems managing her time; more than once the end of the hour arrives and she has to skip body parts (e.g., feet) because she spent too much time somewhere else (usually back) earlier in the massage. If I'm paying for a full body massage, it is important to me that all body parts get massaged -- so either manage your time better, or spend extra time (at the spa's expense, not the client's) to make sure all body parts get attention.
The weakest service there, however, by far, is the manicure and pedicure. I just paid $45 for a pedicure -- the technician put mask and lotion on my legs but not my feet, because she had already polished my nails. It seems to me that if you're paying for a PEDIcure, that your feet should get all the products your legs get, and then some. The worst part, though, is the polish. No ridge filler to smooth out the nail bed (not even at least an attempt to buff down the ridges), and a very sloppy polish job, with color outside my nail in spots, and two very uneven coats of polish and top coat (she hurried her way through the job, so there were parts of the nail that only got one coat, or two coats and no top coat, you get the idea). To me, this is what you pay for with a mani or pedi -- smoothly polished hands/feet, with no enamel mistakes. For the less than the $45 I paid for the pedi I could have gotten both a mani and a pedi at In Style nails, and of better quality.
So in short, go for the skin care, stay away from the nail care at this place.
GOOD VALUE 4 PRICE ! – I think it's a hidden gem.. I really enjoy the serenity & flower petally fountain right there where u relax! .. (Usually a place this nice will charge more), but this is DEFINITELY A GOOD PRICE ! I got a 1 hour swedishe & it totally rocked ! --(the whole experience!)
very accommodating?. – my husband and I read the reviews of this spa before we went, as we do all businesses from now on, we thought we'd check it out for ourselves. It was our first time at this one, another one we visited was extremely upscale located in the galleria area, so it would be hard to compete it they weren't on the same quality level. We were not disappointed, we had a couples message and it was so pleasant, even though we had the deep tissue message. I went once again, and took my niece at the last minute for her birthday, they seen both of us, my niece said she loved the atmosphere, and her message was fine, but I had deep tissue again, we was absoutely wonderful, then I treated my husband for Father's Day, he kept going on and on about it, again they seen him at the last minute, then again at the last minute, I took my mother for her 75th birthday...it was her first time, she REALLY NEEDED IT, for medical reason and so forth. The therphist I normal see was book, she has gotten popular by now, so my mother had a male. The place is very clean, the atmosphere is wonderful. Will continue to go!!
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