Houston >Food & Dining > Byzantio
403 W Gray St, Houston, TX | Directions 7701929.753251 -95.386724
Neighborhoods: Neartown/ Montrose, Central
I came about two times with friends and had a great time but I recently went last Friday 5/24/13 with my nephews and had a very bad experience. The waiter named Nikos was very rude to our group and the whole staff seemed to ignore our table, the food took way too long and our waiter hardly ever came by to ask us anything. I will not be returning to this place. They have lost my business and I will be telling my friends just to avoid it period.
So this is where all the friendly people hide! – Went with some friends last week for Hookah pipes & Belly Dancers ,It was the most pleasant experience I have encountered in a long time, the food, service, people, everything was great! I can't believe I had never been there before! I've told everybody I come in contact with they need to go!
Love The Slidders! – I have been eating here for about 3 years. They are close to my office and make great Greek dishes. Recently sliders have shown up on the menu and they are awesome! Great hummus too. This is a relaxed fun place where people tend to hang out and talk, so do not show up with a "15 minutes or it's free" attitude.
Lazy, ignorant waitress & Lying Bartender – Sucks for the following reasons:
We took our own seats and waited patiently for 20 minutes before having to flag down our waitress (i use the term "waitress" very loosely, a trained monkey would have paid more attention) After taking our drink and food order, our waitress wanders off and starts bringing our drinks out one at a time. Our food actually came out in a semi-timely manner., MINUS one plate.
Thinking our waitress would be back any minute with the forgotten plate we waited and waited....and waited. After several minutes of puzzled looks by us, she decided to come back to the table and see if we needed something. Our response was: YES, the plate you forgot for the person you do not see eating. She obviously had forgotten to put in the order. So she brings a salad and says the plate will be right out, another 20 minutes later we have to track the waitress down in the restaurant and ask her where the forgotten plate is. It was brought to the table about 5 minutes after that.
There were 4 people in our party, they added 18% gratuity to the bill and we were told it was policy to do so for parties of 4 or more by the bartender. When we insisted to have it taken off because of the absolutely horrible service, we were met with much resistance. We were then surrendered to the manager who then tells us they are short handed and the girl is new. She also shared with us that the gratuity should NOT have been added, that they only do with with parties of 6 or more.
The bartender insisted (not 3 minutes before) they do it with parties of 4 or more, so he lied 3 times to us.
The food wasn't bad, which is a shame because the service was so terrible I will NEVER be going back there.
First and foremost it is not polite to be so cruel in your description of one of our employees. Your waitress was new and was still in training and instead of being understanding you criticize. I did explain to you what happened you did not mention in your comment that you were using a Groupon I am sorry for your experience here at Byzantio, but it was a simple misunderstanding and is not typical of our service. Thank you for the compliment on our food!!
Great Place for Food and Drinks – I love this place. Their greek pizza is excellent and I love their long happy hours! It is a great place to go to relax on the patio with friends or even to get some work done with their free wi-fi.
One of my favorite bars! – I've read the bad reviews and have NEVER experienced any of their issues!
Byzantio has always been a GREAT spot for grabbing a bite after work and enjoying their long and well priced happy hour drinks.
The food is well-above normal bar food... the Mediterranean Chicken is amazing, and I swear I'm addicted to their fries!
Plenty of parking, and plenty of both indoor and outdoor seating so its great for groups and parties. I love introducing friends to this place as its always receives positive responses. The atmosphere is warm and laid back and the bartenders have always been friendly.
Dried out patty – This was our first time here , the bruger patty was dry and had no flavor.
Great food, drink, service and staff. – I frequent Byzantio approximately 4 times a week for coffee, cocktails, food or just a great place to do work on my laptop.
Daily drink specials are great.
Awesome available parking.
The bartenders are awesome!
I cannot think of one drawback to the Byz.
Customer Service, not here! – I joined a party of 6 plus friends here for hookah, food and drinks one night. Let me start with the table service--if you are looking for it here then try again. Second, our poor waiter was new and not being attended by someone to make sure he was doing everything correctly. Although he was attentive, he still got the ticket wrong after saying we could split checks since we had asked more than four times. Lastly, the owner missed customer service class at college because he was the rudest person I have ever encountered in the service industry. Besides arguing with my sister, who paid the bill after we were told ever so flippantly that even though the waiter said yes we would have to basically deal with it, he was just rude. All I know is I haven't returned there yet and I would have to be bound and gagged to return. People there are plenty other spots I would go to (Darband, Mary'z etc..)
As far as our customer service we definitely have aced that!!!
As to your experience that night, we were training someone new, you were aware of that...and as far as splitting the 100.00+ check amongst more than 6 people
It is clearly stated on the receipt that "there are no split checks of party 6 or more" Furthermore most establishments have this rule.
Our clientelle has always been excellent and as far as you not returning, you would not fit in to our status of clientelle anyway.
Fantastic Greek Food, Drinks and Service!!! – The food at Byzantio is unbelievable! They've expanded their menu offering the crispest fries and new Byz Burger (which has feta cheese melted on top) and is to die for! With a full bar that has a variety of options including non-alcoholic drinks, you can find something you enjoy hands down. I've had my birthday gathering here for two years in a row and love the atmosphere. It's great for my friends who smoke because they have an outside patio and seating available. A local DJ, bellydancers and hookah are all forms of entertainment they provide for the Houston community. It'll feel like your home away from home, trust me!
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