Houston >Beauty > Roula's Nail Spa
3017 Kirby Drive, Houston, TX | Directions 7709829.737862 -95.418731
Neighborhoods: Greenway/ Upper Kirby, Central
Clean Clean Clean!! – I really enjoy this nail salon. I like that it is very clean and the girls know what they are doing. I was sick of these little creepy shopping center "Nail Hells". When I found this place I was so relieved. Some of the places I have been I felt comelled to go home and scrub from head to toe! I could not care less to save a few dollars at the nasty little chep places.
Really good mani/pedi! – I visited Roula's for the first time on July 1st, 2010 using a Groupon for a basic mani/pedi. They lead me past a manicure station room into a long, narrow room lined with 6+ spa chairs and bright overhead lights. The chairs were a little dated, the floors and walls were marked up from years of heavy traffic, and the decor was minimalist, at best. It seemed clean enough, but certainly not extravagant or luxurious. I asked if the manicure could be done first (so my fingernails could dry during the pedi), and the friendly nail tech said yes without hesitation. The mani/pedi itself was nothing to speak of. They do all the standard processes and do them well. My feet and hands felt soft and this was probably the best polish job I've ever had, as so many techs miss the nail edges or leave bubbles in the polish. They only have about 20 colors of polish, all their own brand, and none of them current shades. There is also a basket of OPI polishes that other clients have left, but they are mainly light pink shades used for French style or wedding days. You'll definitely want to bring your own bottle if you want anything other than the 1990's standards of pink, red, and mauve variations. Roula's does a good job, but at a really high price. It would do them good to update and maintain their furnishings, increase the luxury factor, and have their techs wear a uniform instead of the mismatch clothing style of their choice. I'm sure they already have a good following, but I believe they could become THE place in Houston for mani/pedi's if they would invest a little time, energy, and money in kicking the service up a notch.
Why is the place rated so well? – I can't understand what all the hype is about. I went there a few months ago with my friends for a few hours of relaxation. None of us were impressed. The girl working the counter was rude and the place was noisy. I got a french manicure and, honestly, they botched the work. I don't think a french manicure is very difficult. My friends and I found the place too expensive for what you get.
if you like being robbed and lied to, this is the place for you!! – My wife was supposed to have a manicure and pedicure. After she had a manicure, the lights went out. She never got the pedicure, so they rang her up for the manicure for $35. She tipped 20% ($7), bringing the total to $42. The next day, when we checked our account, we saw that they charged us $87.
After several calls and one visit over the period of almost a week to Roula's, somebody finally called and said they would offer us 15% of her next treatment. They said nothing about refunding our money for overcharging us.
Naturally, we were insulted by their idiotic offer, so we stated our case again. This time, after waiting over a week for a phone call that was guaranteed to be made but never cam, we called back. now they said they would refund the difference. As unprofessional and idiotic as they have behaved, we were prepared to take it and just to be done with this fraud committing and cowardly woman. After waiting a full week, we have yet to receive the refund we were promised. which doesn't really surprise us, considering the lack of attention, accountability, and service we've received up to this point.
So, if you feel like being robbed, lied to, disrespected, and avoided....this is the place for you!
The Best Nail Salon in Houston - Hands Down – I've been to several salons over the years and have been searching for the best mani/pedi & found it at Roula's. I've read over other reviews "from doctors" stating that Roula's promotion of their sterilization is overrated, etc. and I find those comments rather disturbing. I recently had an infection from a "nice salon" located in the Los Cuco's shopping centre on Memorial near Westcott and after that experience, no price is too much for sanitation and my health. Is paying $20 - $30 bucks over regular price not worth your health? Roula's is a mini-nail oasis with a professional and friendly staff who are not your average nail techs. You are greeted in a friendly open atmosphere and the nail techs, depending on what type of mani/pedi you select, take time & care to complete the service; you keep the polish you use for touch ups; no one other than the customers say a word while the service is being performed; every tool used is sanitized & disinfected. At other salons, have you ever noticed the familiar popsicle stick sitting on top of the wax machine? Or how about having a nail technician (while on her cell phone) bring over the hot parrafin wax dish for you to put your hands AND feet in; the same dish of wax that others used? Yes, that would be a violation of the TDLR - definitely not the case at Roula's. Taking that into consideration & after the horrible experiences I have had in the past, this is the best nail salon by far in Houston & they have a customer for life.
Great pedicures, a little pricey, but well worth every penny – As a maid-of-honor, I booked pedicures at Roula's in March 2008 for a small bachelorette celebration (3 girls). None of us had ever been there before. The entire experience: foot soak, aromatherapy, iced tea, massage, etc. was exceptional. They had the 3 of us sitting together in a row so we could chat while getting our pedicures. Everything was immaculate; they even clean their instruments in a medical-grade autoclave (impressive to the 3 of us who are infection-wary physicians/surgeons). We got to choose our own shade of nail polish (I picked Sao Paulo, a beautiful dark color), and they sent us home with the rest of the bottle. The cost was $50 per person, not including tip. Before choosing Roula's, I called around town and found that the average price for a pedicure at a nice salon is about $30-40. Roula's is significantly more expensive, but for a special occasion and for the service you get, it's worth every penny. It's now been more than a month, and my pedicure is only just beginning to fade. I would recommend Roula's to anyone planning a girls' day/night out.
Nothing compares. – I've never had a better manicure/pedicure experience than my experiences at Roula's- it's the most santiary, the most relaxing, and the most luxurious- and that's not just in Houston. I love that you get to keep the bottle of polish for touch-ups, that you can have a drink while you have your treatment- even the music is amusing and relaxing, without being intrusive. It's a bit pricey for regular visits, but I wouldn't call it over-priced, by any means. Just wonderful- a gift certificate here would make a wonderful gift.
Great Ambience & Service! – You'll often find Roula, the owner, working behind the counter of her nail spa. She's happy to spend time telling new customers about the services offered or the extensive measures taken to keep the salon instruments sanitized. After having a nice, relaxing manicure and a chat with Roula, I decided to make this my regular place. I really appreciate when service industry proprietors pay such close attention to detail. For instance, the salon is decorated very beautifully, there is always great music playing, and you get a commplementary drink menu as soon as you arrive. My favorite treatment is the spa manacure with the Ginger & White Tea sent - fabulous!!
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