Roula's Nail Spa

06/30/09

Threading/waxing

by lattelady at Citysearch

I've never had a mani/pedi here (only because I go to a place a little less expensive in River Oaks), but I have been booking appointments at Roula's for about 2 years for brows and brazilians. Fari is GREAT at what she does. She is professional, sweet, and never rushes through her work. I highly recommend her!

As for the cons - the girls at the front desk are a little rude and sometimes clueless. Most I have seen are young - maybe that's why they act the way they do. Like they are high school-ers who feel cool bc they work the desk at a "spa". Anyway, I'm not there to see them, so I can tolerate it. I'll still award Roula's 5 stars. :)

• Pros: clean, professional
• Cons: girls at the front desk

03/14/09

Why is the place rated so well?

by JanetKaplan23 at Citysearch

I can't understand what all the hype is about. I went there a few months ago with my friends for a few hours of relaxation. None of us were impressed. The girl working the counter was rude and the place was noisy. I got a french manicure and, honestly, they botched the work. I don't think a french manicure is very difficult. My friends and I found the place too expensive for what you get.

• Cons: Terrible service - Not worth the price

02/22/09

if you like being robbed and lied to, this is the place for you!!

by midtowner145 at Citysearch

My wife was supposed to have a manicure and pedicure. After she had a manicure, the lights went out. She never got the pedicure, so they rang her up for the manicure for $35. She tipped 20% ($7), bringing the total to $42. The next day, when we checked our account, we saw that they charged us $87.

After several calls and one visit over the period of almost a week to Roula's, somebody finally called and said they would offer us 15% of her next treatment. They said nothing about refunding our money for overcharging us.

Naturally, we were insulted by their idiotic offer, so we stated our case again. This time, after waiting over a week for a phone call that was guaranteed to be made but never cam, we called back. now they said they would refund the difference. As unprofessional and idiotic as they have behaved, we were prepared to take it and just to be done with this fraud committing and cowardly woman. After waiting a full week, we have yet to receive the refund we were promised. which doesn't really surprise us, considering the lack of attention, accountability, and service we've received up to this point.

So, if you feel like being robbed, lied to, disrespected, and avoided....this is the place for you!