Houston >Uncle Funky's Daughter
“just moved here from New York and stumbled upon this cozy little spot.”
“Lastly, I am a young (>25) woman and believe this salon is problably more committed to attracting older women or a more diverse (read: non-black) clientle, which is why my experience was not favora”
“Loved the people, the environment and the service.”
As a new customer, I purchased multiple hair products from Uncle Funky's Daughter through multiple orders totaling $200. On my last order, I selected the "Next Day Air" delivery option and paid $61.15 just for shipping when the product itself was only $25. The product was NOT delivered the next day. I called and emailed the company multiple times. My call wasn't returned until a week later. The first message said that they could not refund my money. Then the next message minutes later stated that there was an error on their part and they would be refunding my delivery charge of $61.15. Two weeks later I called to check on the status. Again, it took them a week to call me back and I was then told they would NOT be refunding my delivery charge. They mentioned that "Next Day Air" means that it takes 2 or 3 days to process and then it's delivered. Whoever heard of something so ludicrous? They stated that the website states this. On the order screen, it did NOT state this. Who would pay $61 extra dollars for a product to be delivered days later? (That would be regular delivery). When I went back to look at the order screen, the company changed the delivery option to "Second Day Air" but they already took my money and will not give me a refund. I purposely paid extra for "Next Day Air". All I wanted was my refund of $61.15 for delivery and they will not refund the money. I think this is a CROOKED company to take my money and then change the delivery option on the site to "Second Day Air". Customer service is horrible. No one answers the phone. You have to leave messages and it takes a week to get even one simple response. As the review below states, THIS PLACE HAS BEEN REPORTED TO THE BETTER BUSINESS BUREAU MULTIPLE TIMES and they have never resolved any of the complaints. Places like this don't deserve our hard earned money.
This is my review over Uncle Funky’s Daughter! I was on Google looking for great natural hair stylist to maintenance my locks due to the fact that my hair stylist was out of town and I stumbled across this place and thought that I would give it a try. So I called to schedule an appointment and the service clerk answers in a rude manner and advises me to go online to complete the appointment. So once online I go thru the appointment making process and click what I wish to have done and then it came to the screen asking for my credit card info I thought about it I really didn’t like the fact that it was asking for my credit card information but I was trying to get this out of the way so I entered it not deeply thinking about it. After that I was on my way to the appointment which I already knew where the location was for my scheduled 3:30pm appointment and got stuck in traffic on 59 15 mins prior to arriving to the shop! So I call and inform them that I was stuck in heavy traffic and I would be running a little behind schedule and I was reassured by the customer service clerk that everything was fine and to get there as soon as possible. Once I arrived I sat in the lobby waiting for over 30 mins so I thought everything was ok! Next thing I know the stylist comes out stating that I was late and that I wasn’t going to be able to get my hair maintenance so I was cool and was like thats ok so will the money be credited back to my card. She stated in a very rude and UN professional way No!!! It will not because you were late and we have a policy that states if your 15mins late we still charge you…. Then she went on stating that it should of told me this when I made the appointment (WHICH IT DID NOT) because I would of noticed it!!!!! It was only until I when back to the actual web page that it showed this in very little print on a totally different link. I asked to speak with the manager and then the owner and both were as rude as could be!!!!! I don’t think anyone should support any business of this nature!!!!! This is totally unacceptable!!!! I placed a stop payment at the bank and filed a claim!!!! Also They Have Been Reported To THE BBB!!!! (Better Business Bureau) THESE PEOPLE NEED TO BE STOPPED!!!!!! THIS PLACE GETS NOOOOO STARS AT ALL!!!!!!
Customer service needs improvement - I found them rude and unprofessional. Perhaps should stick to only selling products.
subpar customer service.
I was unhappy with the customer service from start to finish. I was consistently cut off when trying to interact resulting in leaving unhappy with the whole experience. The stylist used the excuse that she was client focus and everyone coming in to talk with her needed and appointment for a consultation that needed to be scheduled online only. I fell for this excuse and did as told but when I had my allotted time arrive she accepted a walk-in and took time out while I waited to put some product on her hair and explain and answer any questions she might have.
I was under the impression when purchasing a groupon you would receive full service at a fraction of the price. I wanted a new professional hairstyle I could learn to do myself when looking for employment. I got the quickest thing possible which was a horrible hair cut, a shampoo and conditioner combined with no scrubbing, a comb out with a small tooth comb finally product placed on my hair.
The only bright spot was I immediately went around the corner to Natural Resources to find that Tamika made time that day to listen to me and schedule an appointment within that week to try and fix my hair to something I would love and could learn to do myself.
I Love Uncle Funky's Daughter!. I have always had a great experience at Uncle Funky's Daughter. This locally grown business has the best curly hair products on the market. I get a curly hair cut from Tonya and I'm grateful every time I visit because she is thorough and is very knowledgeable about curly hair. My experience is above 5 stars.
Poor Attitude and Poor Customer Service. I've visited UFD's Houston location twice and each time customer service was poor. I was excited the first visit to go and purchase products and schedule an appointment for salon services. The owner was non-engaging, rude, and suggested I go to the website to make an appointment. I purchased the products and found another salon. The second visit I wanted to purchase more products to share with friends and was met with the same sour attitude. Customer service is awful! I'm telling all my friends not to purchase UFD's products, because of the sour attitude of the owner and I"m sure it goes into the products and servicing of customers. If they have preferred clients, then they should stop wide spread advertising for products and salon services at this location. There are other products in the market that works just as well or better. Customer service goes a long way when people are spending their money! Needless to say, I did not make the purchase.
Incredibly Turned Off by Poor Customer Service-Attitude.
I visited Uncle Funky's Daughter to purchase a gift card for a friend and was excited about visiting the store because I had heard great things about the variety of hair products. That changed the moment I began interacting with whom I believe was the owner, I was so disappointed. While she processed my transaction for the gift card, I inquired about the best hair products for me to consider since I recently went natural. She was unhelpful and non-engaging. I asked her for a list of services that I could include along with the gift card, to which she replied, "You can get that information on our website." This happened several months ago, but I just had a conversation another friend whom also had an unpleasant experience with this establishment and I felt inclined to share my experience. I love supporting small businesses, but not when the staff/owners are unwelcoming, unprofessional and have sour attitudes.
Based on service, I gave a one star rating, but that was only because there was no option for selecting anything lower than one star.
I have an appointment this week at this salon and I'm a little worried about the results. I have always purchased products and haven't had any problems. I was some what accommodated with changing my appointment time. I had to come a day early instead of latter. I'm a very optimistic person and pray for the best. Wish me well. I will write a review on the end results.
Disappointed. I used to like UFD I had a great stylist there until she left, and I forgot to take her number..(eventually she found me and now i go to her) BUT I never loved uncle funkys i went there because options for natural hair salons are limited in houston. I had been a loyal customer for over a year. I never liked paying for my appointment ahead of time,and i could never bring someone with me..a couple of times i wanted to just give up with UFD but two things happened and i said eff it..the owner while pruning my locs cut off about an inch..and growing locs is a long process so to cut some off really hurt me..but it all came to a halt when i asked about loc extensions for my upcoming wedding and the owner told me it would take two days and shes only at the shop for 3 days a week...uhm what?! then she said it would be 1200-1500 for the style..I went around the corner to ANOTHER place and they charged me 250..UFD has inflated costs and they make you feel like you are doing something wrong with your own hair..I'm happy i quit them!
Uncle Funky's Daughter is the one.
Two words to explain my hair if nothing or the wrong product is in it: Diana Ross.
I got tired of neglecting my hair and my hair got tired of the neglect, so I decided to Google natural hair salons. Uncle Funky's Daughter was the second salon I came across and was the first to explore. The reviews were helpful and I was in dyer need of professional help. As soon as I walked in I was greeted and I always appreciate that. All questions were answered about my hair and I've enjoyed every product recommended. I have tried different products from the salon but I found my keepers. I use the Rich and Funky moisturizing cleanser, Richee Rich conditioner, Good Hair conditioning styling creme, and Curly Magic curl stimulator. I switched from the usual hair products on the shelf at the grocery store to natural products and must say I am completely satisfied. The products have a light fresh scent that is pleasing and not overbearing. Very nice. Overall my favorite is the Curly Magic. It keeps the curls in place but not hard or flaky like a gel or moose. I noticed when I wet my hair after I've had the Curly Magic in for a night or so, it doesn't feel dried out. It actually feels conditioned. Overall I give Uncle Funky's Daughter an A for ABSOLUTELY FABULOUS! Great business and great products. Enjoy.
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