Houston >Fitness > Fit Athletic Club
1532 W Gray St, Houston, TX | Directions 7701929.753195 -95.399659
Neighborhoods: Central, Neartown/ Montrose
Great Workout Environment – I have been a member for about 2 years and me and my fiancee absolutely love it. The staff is friendly and professional. The gym itself and the equipment is clean. The bathrooms are very clean, unfortunately that cant be said for most gyms. THERE IS PLENTY OF PARKING SPACE--you are going to the gym to workout anyways--it is not vital that the parking be found right at the front of the entrance. Fit is great for anyone who would like to workout in a trendy, CLEAN atmosphere.
Hip Gym – I have been a member of this gym for a little over a year now. This is gym definitely has a hip, club like, feel to it. The parking is not as bad as people make it sound. It is not imperative that the parking be found in the front of the gym at peak hours, the parking lot is huge there is ample parking, just not right at the front of the gym. They are also making some minor changes to improve the gym. However the front desk and cafe girls are very unprofessional. They are always busy either texting, surfing web or reading. They could definitely use some mature people in those areas. I sometimes get a drink from the cafe and it takes them a while to realize they have a customer, if it isnt a peak hour. The gym has a great view of downtown skyline.
One of Houston's Best Gyms – I have been a member for a little over a year now and am overall impressed. However, the front desk needs to figure some things out. For being front and center, there is only the one girl that I would ever ask a question to; the one with light brown hair. Some ja@kass was so rude to her a couple weeks ago, but I applaud her for being the only professional one of the bunch. My sales guy needs to be a little more proactive too. Some of the sales staff really gets in there and knows their clients. I guess I was not so lucky. I do have to say it is much better than many gyms when it comes to amenities and location. Only thing I would change are the snobby people sometimes and getting more parking lot security. I guess I will ask the girl at the desk!
Best work out experience in Houston – This place really rocks! I love how clean they keep the place and the fresh towels that are always available at no additional cost. I have been a member here since they opened and it amazes me that they have not increased their monthly dues --ever! Yeah they had a couple of issues at the beginning of the year, but management took prompt action and once again I love hanging out here.
The equipment is great, the steam room is fabulous, and I enjoy their juice bar more than going to Starbucks. Also, they have staff of personal trainers unequaled in Houston. Fit is truly a members only CLUB--not just a work out place. I would recommend this place to anyone.
I dont see why people are ranking a gym on CUSTOMER SERVICE. The only time ive talked to them is when i signed up. Ignore them if they ticked ya off. I toured the gym with a friend on a buddy pass, signed up in 2 minutes. Only say hello to the staff as they scan my tag.
I go to WORKOUT not mingle with staff. Come on people! Its a gym, not starbucks. Workout, not socialize!
Great gym, friendly members, i find that if im not doing a workout right, people are nice enough to correct my form. This is coming from non employees. BTW - i cant even tell who works there. Funny how people rate this entirely on "sign up / cancellation"
Great Gym – I love fit, it is a great gym! Alot of the people are pretty and in shape and that motivates you to work out more. All of the sales guys are nice, especially pete, and all of the front desk girls are very welcoming, especially one named Shaina. They play great music and it's alot cleaner than most gyms. I would definitely tell all of my friends about this place! :-)
Consistently "Rude Service" and "Out of Order" signs are rampant – In the beginning, it was great. The staff was friendly, the equipment was in working order and one could recommend Fit with a clear conscience. But no more.... All of the reasons to recommend Fit have Fizzled.
Rude staff, poor maintenance and just a general lack of concern now prevails. What a shame.
Ownership and management should take note, Fit needs a plan to get back into shape. Heads Up!!
Awesome Gym With EXECELLENT Customer Service – This is a really great gym. The staff is nice,friendly, and very helpful. The customer service department is very easy to work with. I had and issue with my account last month and it was taken care of in a timely manner. I think that the people who claim to have had bad experiences here have probably had bad experiences everywhere they go due to their own attitudes. If you are looking for a cool hip place to work out with an awesome staff, then Fit Gym is where you need to go!
Horrible Customer Service - I WAS A MEMBER FOR 4 YEARS! I AM LEAVING NOW! – This was in an email that I wrote to their member services division rep:
Their member services rep told me that she did not care if I were a member or not or for how long....The dispute came from the fact that I signed up ANOTHER MEMBER and I am being charged for their services....
There are no ?misunderstandings at all.? What I stated below is EXACTLY what you conveyed to me. Frankly, I do not appreciate you calling me a liar either! I guess this is necessary if you want to stay in good standing with your company, but your approach to my concerns and communication was horrible. I WILL NOT let you, or anybody else for that matter, talk down to me especially when it involves a premium priced service that I am paying for! ..and this exactly what you did. Our (yours and mine) conversation was the final STRAW that helped me decide to leave, most definitely NOT THE MONEY. When you have a customer service representative tell you that, ?I do not care if you are here at FIT or not,? and ?it is up to you if you cancel your membership, that?s up to you, I don?t care.?
Again, I will follow-up with the owner and let him know my experiences. It is important that your behaviors are documented so that when they happen again, then a pattern will have been identified. At that point, then action will be taken and management will have further evidence to why me and all of my friends have let your facility.
I do not want to work with you from this point moving forward. Have your manager or somebody contact me. Not only did you offend me yesterday, but today you are calling me a liar too?
I want clarification that my request to cancel both memberships are accepted, I want a total end cost and on what date.
Thanks- "X FIT MEMBER!"
I have been a member for 3 years now, and I would have given it 5 stars, 3 years ago! This gym has gone downhill so fast, so much, that I am looking for another club. – It is so HOT in there! The air conditioner is either broken, or can't circulate properly, or SOMEthing. When you are on a cardio machine, prepare to sweat like a fiend, but in free weights, it's comfortable. I've brought this up to the manager, who tells me that it's ME that's just too hot, and that sweating is what happens when you work out. Um, DUH dude. But so hot that it's hard to breathe? They keep the AC at 76 degrees (thermostat is right next to treadmills, so you can see it), which is entirely too HOT for a gym. Meanwhile, the enclosed classes room is kept at 72, much more comfortable.
And the staff is so rude, condescending, and downright apathetic. No matter what you ask them for, they give you that blank, "why are you bothering me with your meaningless question" stare.
It would not surprise me at ALL if this place didn't make it.
Please, do yourself a favor, and find a different gym to join....and FAST!!!
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