Katy >Kwik Kar Lube & Tune
“Very polite staff, A real classy atmosphere.”
“Just lost a customer, terrible service”
“It is still not fixed right and I paid full price for all this.”
Just lost a customer, terrible service. Last Sunday 7/20/2008 my wife went to get the oil changed in her truck and since this place has a car wash get the truck washed and detailed. She called and I went to meet her there and decided to get the oil changed in my truck which I use for work. Since I had some sheet metal parts in the bed of the truck I went to the counter and ask them to not wash my truck at this time. A mechanic came in and ask for me and said there was more work that needed to be done on my truck. The air filter needed to be changed( it was white as a piece of paper). My brake system needed to be flushed because of moisture in the lines, the power steering needed some work. At that point I stopped him letting him know I had a major tune up and service just 3000 miles ago at a dealership. That I knew that none of this was true. He argued with me and even tried the old PH paper test strip trick on me. I didn't buy it. I told him just top off the fluids and change the oil ONLY!!!. When I got the truck back something was not right. I have several magnetic signs on my truck for my company ,licensing etc... They were all taken off. The Sheet metal that was in the bed was now in my front seat along with the wadded up signs. They had no reason to go and do that. After my wife got home we found that a case of water that was in the bed of her truck was missing as was some bunge cords and a dog lead. They had also disconnected the XM radio.they also changed the radio stations. We found the XM radio and upon calling and asking for our stuff back. She was informed that they had all of it. I went to pick it up and was handed a bag with the dog lead and bunge cords. Asking about the water I was told they threw it out by accident. I was not ask if there was anything they could do to take care of any problems. I had been a long time customer, with this kind of service no more. There are too may other lube places that want my business. Price is not what I care about. Service is.
Bad Kwik Kar experience. Had my oil changed and they did not put the under car cover back on right. I started to work and it came off causing me to almost have a wreck. Took it back in next day and they tried to fix it with tie straps and not tell me. After I caught them they finally agreed to replace it which will be yet another trip to them. They missed up my car, and tried fixing it wrong. It is still not fixed right and I paid full price for all this. Merry Christmas and be careful having your car worked on here.
Most Unprofessional Service Every Expirenced.
I dropped my vehicle off on 11 Aug. 2007, a 2004 Dodge Ram. Requested a Radiator Flush, Oil Change, and Car Wash. 7 hours later I recevied a call that the vehicles radiator had a leak. I went to the location only to find coolant leaking from the radiator at an alarming rate. The personel on duty were very defensive, claimed that the vehicle was brought in with no coolant in the radiator. They were very unprofessional. At this same time there was another customer with similar problem.
Long story short, I had to take the vehicle to the Dodge Dealer to review, found that many of the repairs done to the vehicle, had not actually been done, i.e. wire and plugs, thermostat replacement.
This is the worst expirence I have ever had with any type of vendor.
Service worth waiting for.. A high quality place for automotive service. Very polite staff, A real classy atmosphere. A little on the pricey side but you get what you pay for at this location. The owner Kevin is a stand up guy and it shows in his business ethics.
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