I went in with no prior appointment, I was lucky as there no was no waiting. My stylist was Niecy and she was very good. She patiently listened to what I wanted, made recommendations and suggestions, was courteous, and ensured she communicated to me what she was doing to make me comfortable. She did not try to push me into buying products I did not need.
I have longish wavy/curly hair and is thick. I wanted short layers and she cut thru them patiently and slowly, making sure the layers were perfect.
In the end, even though it took a little more time than I had anticipated, I was happy with my haircut and would definitely recommend her to anyone. I will definitely be going back to her for all my hair cuts