Houston >Beauty >
Spas >Planet Beach
“Great looking staff, excellent knowledge of tanning equipment.”
“The customer service is unbeatable along with their easy affordable prices.”
I have been to many tanning salons before, but my experience at planet beach was NOT what i expected. The other locations have much more professional staff.
The manager is completely unprofessional. Not only does she not look professional, but she IS unprofessional. Cursing in front of me and many other customers, and very rude to me.
I have also googled her to see why in the WORLD they would hire her, and found a website of her posing naked, and throwing up her middle fingers.
If you google, Ms. Baby Model Mayhem you will find her. I would NEVER sign a membership with someone as unprofessional as that.
PLANET BEACH IS FROM HELL. I too bought a living social deal and am very unhappy with it. First of all it was overly booked so after the meaningless consultation, i was told to sit and wait for my first session and enjoy the new oxygen machine (that i still can't figure out what its suppose to do) for 20 minutes (the machine was done in 10). finally i was taken into the hydro-derma room and the girl said after each session she would lightly knock on the door and come get me to take me to my next session but right now she was going to get me a robe and a bag to hold my things but go ahead and put on this "special" oil and get into the machine. i did and after the machine stopped i realized i had no robe or bag! so wrapped in a towel i peeked out the door and called over one of the employees and thankfully she got me one but sorry no more bags. so i gathered all my things (which for the whole session i had to ball up and carry) went to sit at the oxygen machine again and waited another 15 min to get in my "facial". now this so called facial was the worst I've ever had! u have to put the $25 gel sample on yourself in the bathroom and then you sit in this chair (that i did like) that massages your arms,legs, and back while a red light does its "magic" on your face HA! again i'm still trying to figure out what this does too. after being left AGAIN in there, i get up and go look for another employee so i can start my last session. now because all the rooms are full i have to wait yet another 15-20 mins (standing this time) before going to my water massage. this machine i absolutely hated because it does nothing for your back. its like a water bed that shoots water onto the plastic really hard but it only hurts not massages. i couldn't wait for this to be over and when it stopped i for the last time went to find a employee. now the fun begins! i was badgered into getting a membership and reluctantly i did thinking maybe it was just a bad experience this time (a 4 hour one) and i should give the place a chance. later that night i get the worst muscle cramp in my back and could barely move for two days, i had a weird scab on my rear end from that chair massaging too hard, and i was itching like crazy! so now that i have thought about my "wonderful" spa day, i have decided to cancel, i'm not really wanting to patron a place that i come out in more pain than i walked in with, and this place STILL makes you pay for a month of service as well as the $50 cancellation fee so it came out to $149.99 just to cancel! please do not go to this place you will regret ever going and if you get a membership you will be paying a ridiculous amount to get rid of them!
Would not recommend this location or spa.
I bought a deal from Living Social for a treatment package at Planet Beach Contempo Spa. The $39 deal included 3 massages, 3 luminous facials, and 3 hydro-derma fusion treatments. It seemed too good to be true…. and it was.
The staff who helped me at the Houston Westheimer location on 2/1/2012 at 6PM were unprofessional and inexperienced. The girl who did my “consultation” had problems pronouncing the word “collagen” and even offered to show me what wonders some treatment had done for her stretch marks when we went to the back. I declined.
The treatments were mediocre. Having worked for a cosmetic dermatologist for 3 years I have some suspicion about the efficacy of the luminous facials and hydro-derma fusion treatments. The staff grossly inflated the reported amount of calories that one would burn in the sauna or during the hydro-derma fusion treatment. I did enjoy the hydro-massage.
After my treatments the staff were very pushy about purchasing a membership. I declined. The staff kept on insisting stating the benefits yet again. After trying to be polite I firmly stated that I was not buying a membership and got: “Okay. Your loss.”
Trying to get a refund for a duplicate charge has demonstrated the lack of customer service at Planet Beach. I made the mistake of agreeing to buy some extra face lotion to enhance the luminous facial. The girl at the front said that my card was declined so I provided another credit card. When I got home I saw that they charged both credit cards. I have contacted Planet Beach over 5 times trying to get a refund for one of the charges. After the first call the front desk staff member was going to forward it to a manager. After my second call the staff reported that they did not have my phone number to call me back despite it being required on the form you fill out when you get there. They needed my credit card number. After my third call they said that they needed the other credit card number to ensure that the charge went through twice despite having confirmed this at the first call. At the fourth call they were still working on it. At the fifth call I asked for a manager to call me. I have not heard back. Almost a month has passed since the charges were incurred.
Planet Beach would not honor the expiration date on the deal and insisted that the treatments had to be used within a month. Consequently, Living Social has refunded my purchase because the deal was not honored as advertised.
My experience with Planet Beach has been extremely unsatisfying. I would definitely not recommend this location or spa.
love this place!!. i have a friend that has been a member at Planet Beach for years now and she would always tell me about the facial. She had a blood vessel pop in her forehead and it left a nasty bruise. She started doing the facial more and after about a month, you could barely even see it. If you didn't know about you wouldn't think anything even happened. After this I went in on a day pass wanting to try it out for myself and after 1 sessions i could feel a difference. I bought some more sessions and i've used about 12 now and the wrinkles around my eyes and my laugh lines have become about half as visible now. The addition of the massage chair is fabulous. I don't know why i never tried this before.
They only have one thing on their minds... money. All they are worried about it getting everyone to sign a contract. If you don't, good luck trying to book an appointment. Most of the girls that work there are just texting the entire time and not providing good customer service. BEWARE of the manager, she will push and push you until you sing up for a membership. Frankly, $80+ a month for MACHINES to provide "spa services" seems a little crazy.
Spend your money more wisely and else where.
Houston's Best ALL IN ONE Stop!.
I love Planet Beach! I know that is so un-original. But honestly, I do!
I have been to my fair share of tanning salons and what-have-you's in my life time, heck, I even grew up having a tanning bed in my house and I even worked at a salon when I was in HS. I have never found a place I have enjoyed as much as Planet Beach!
The staff at all the Houston locations has succeeded my expectations. They are always there to help me out when I have sometimes the silliest of questions. They continue to educate me on all of their products and services, which I have found to be the most helpful. I love how they are so sweet to walk you thru a service, whether it be my 2nd time or my 20th! They go above and beyond-from the owners to the staff. I recently brought my mom who was in town to the spa with me and she was impressed at how well the staff knew almost every since person that walked thru the door. That is something I never could do back in the day and thats something I haven't been able to find just anywhere! They were even so kind to give her a complimentary session!!!!!!!!! Of which I picked the Hydration Station thingy and she LOVED IT!!!!!!
I love their services, granted they are very busy-I guess everyone loves them as much as I do. They spa services are nice-because im in and out in like an hour or an hour and a half and I feel super relaxed and refreshed and ready to tackle on rush hour traffic or the rest of my day! The staff is good at making some awesome recommendations on their products that have helped me to achieve my goals, and they really do every thing they can to make sure along the way that I am taken care of!
So for all the negative nancy's out there or the skeptical ones-This really is an awesome place to join or stop by when you have the time. I promise you won't be disappointed! Its a great retreat and something affordable you can do for yourself or better yet, for someone else!!!!!
Nice place, not many openings for spa services. I really enjoy Planet Beach, Westheimer location, and the people are really nice, but if you're planning to take advantage of spa services often, you may want to use another location. Because this location is small, there's only 1 of each of the spa services like hydration and facial, etc. So, times are often booked and it's hard to get in for your services. They're usually booked all day every day. Not worth it to purchase the spa package at this location, really. However, the staff is very nice and helpful, and regardless of the comments about cleanliness on here, it's always been extremely clean when I've been there. I like it. :)
It's Okay. I've not noticed and cleaning issues. I love the tanning but the other services are just okay. I still feel good when I leave. The staff is nice but I think a little distracted by their personal phone calls to throughly help at times but overall if you live close check it out. They have a very small amount of services at this location though.
Not clean!. This would be an excellent place if the cleaning staff would take its job seriousy. Unfortunately the hydration station was not properly cleaned. Hygene is extremely important at a spa, I won't be returning.
Planet Beach ROCKS. Planet Beach on Westheimer is not only a relaxing and friendly atmosphere but its also awesome for your tanning needs! I always look and feel my best thanks to Planet Beach!! I cant imagine my weekends without planet beach! I would probably never go out! Thanks to Planet Beach im confident and always feel great!!!!
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