Houston >Planet Beach
“The customer service is unbeatable along with their easy affordable prices.”
“The customer service is unbeatable along with their easy affordable prices.”
I discovered Planet Beaches on Westheimer in Feb., 2013. And I am so thankful I did. I go at least 3 times weekly and I love it. The staff is amazing! They are so warm and friendly (they know my name - which is a hard one) and they are amazing at multi-tasking. The ladies are most helpful in setting appointments around my work schedule. The spa experience is like no other (so be ready to think outside the box) and I am happy to say I am already seeing/feeling results in facial and body tone (2 different spa treatments). The products they sell to compliment the spa treatments are reasonably priced and quality products. I cherish my "me" time every time I visit. It feels like the world goes away and I totally relax. What a gift! Thank you to all the Staff at Planet Beaches!!!
I visited Houston from Wisconsin for my sister's birthday. We experienced the compilentary day of services which were fabulous. The ladies at the spa were very sweet making me feel pretty and on top of the world. The hydration station and the facial was my favorites. I have never been to a contemporary spa before and I promise you that it was the best experience of my life. I felt pretty and special when I was there and more sexy kind of pretty when I left. I will definately be back there each and everytime that I visit my sister who lives there in Houston. I would strongly suggest that you visit and take the time to relax with the girls that have the funnest and most outgoing personalities I have met. The director Kris was very friendly kind to me. The receptionist was super sweet and kind as well. I love the Planet Beach Girls!!!!
I was a first time guest on Saturday 24th, at the Planet Beach on Westheimer. I think that might be there busiest day lol!! There were clients everywhere! They knew nearly everyones name though which was really neat. They were running back and forth but they knew where everyone was going so although on the outside it looked a bit chaotic everyone was very calm and relaxed. Anyway, the staff greated me when I walked in, I sat on the couch filled out a quick and simple form, then a young lady sat with me and went over everything. While going over everything, the young lady mentioned the $25 facial cream I needed to purchase, I did not mind purchasing it considering eveything at a spa is normally $85 and up for a 1 time use of the product and the packette I purchased there was only $25 bucks for 3 uses where the hell else can someone get a facial for that price? I mean clean and clear at walmart is $7 bucks haha! They offered me a robe and a bag for my stuff, and I started my services. After my 1st service, i had to wait about 10 min since they were so busy but I didnt mind considering they communicated with me, and I had heard from other people how great you feel after the services. When you look up lumiere facials most places I found charge $160 in L.A. where Im from so to find a place that does a photo facial for $40 reg price and offers coupons and cheap passes online to try out is incredible!!!!!!! I bought a body wrap and they gave me 4 services FREEEEEEEEE to use it with!!!! Who ever has something bad to say about this place is crazy or maybe just cant afford it and got offended but anyone who knpws ANYTHING ABOUT SPA stuff would appreciate the convienece of in and out spa treatments, and over 50% off prices! I DEF. recomend people to try this place out!! I will for sure be going back!!!!
I am a 22 year old young man and never been to a spa before. I went for the first time with my mom for a massage and found that there were other men of all ages that were there to get facials and massages as well. All my feelings of being uncomfortable were gone. The staff was fun and friendly. The blonde at the front desk (I think her name is Mary) was so sweet and very kind when helping me to relax. The spa was more than what I was thinking it would be. I was so happy with my visit that I took my girlfriend there and she is now a member and enjoying every moment.
The service I received at this
establishment was so terrible that I'm spending time to make sure others are aware of it. I don't normally write reviews unless they are good, but I am making an exception.
I was left in a machine and told the person would be back in 20 minutes. In between treatments, I had to track down the person who was supposed to be helping me. Instead of doing her job, she was talking on the phone. When I came out to get her, she acted snotty about having to get off the line. Why am I paying YOU money to be treated badly and to waste my time? Not only that, but four other girls are standing around doing nothing.
On top of the horrible customer service, they are (I can't think of a more perfect phrase than what others are using) scam artists. I bought a Groupon for a package deal. I thought it was a good deal and I could try something new. They don't inform you that they charge 25$ (almost as much as the cost of the Groupon) for a small packet of lotion, which is "required" for their treatments. It's difficult to schedule an appointment (even though there was no one else there when I was) and I will be unable to use all of the treatments within the allotted time frame.
As a broke grad student, I am distraught that I spent money to treat myself to something for once and this was the result. When I read these reviews online, I usually think that that one person just had a bad experience and it can't possibly be as bad as the person says. In this case, I should have listened to what others were writing. Take my advice and spend your money at a place that knows what customer service means and won't try to rip you off at every turn.
Great Staff, Relaxing Spa. I have been a member since Oct. 2010 and the new management has made so many improvements to the spa. New services have been brought in and I LOVE them for it! I get great results from all their products and services. The staff is caring and professional. The establishment is clean and well-kept...(and this is coming from a clean freak! lol) I recommend anyone to come here and I have done so with my friends. My mom came to visit from out of state and I was able to give her some services while in town...she absolutely loved it and wish one was where she lived. The best thing ever is all the girls remember my name and what services I love...if you want personalized services, go to this location!! :)
Best Staff ever....... Love this place the director is the best woman.....she takes care of her store......takes care of clients answers questions or concerns....very smart with explaining the services....all the girls are trained with MANNERS love that about this place......they have my appointments just perfect....and clean the machines between each client take such GOOD care of me.....some people dont want to be on time or miss appointments and then want to have an attitude ......these ladies are very awesome in my book....thanks for all you girls do VERY RELAXING
Very Relaxing!. I am not sure why there are so many negative comments?!! I really enjoyed not only my 1st visit with them, I enjoyed all 3 of my groupon visits. The first day was a little crazy but only beacuse I was running late. They still were able to get me in my services and even gave me a complementary session. After finishing all of the services, they did sit me down to go over memberships. After I informed them that I was in between jobs and at the time, I was not able to join, they were perfectly ok with that. They did not push me nor treat me any differently than my first time in. As for the staff, NONE of them were rude, snoody, or had any type of attitude to me nor any of the clients that were in there at the time. They were making everyone laugh and feel right at home. They were nothing like a regular spa where the people are stuck up. I will definatley be returning to Planet Beach!!!!!!!!!!
Not Impressed. These people either need to stop accepting new clients, or get more equipment. Appointments are never available and when I do get an appointment I almost always have to wait 10 to 20 minutes past my appointment time because the appointments are always running "late". They over selll and underdeliver.
TERRIBLE - NEVER AGAIN!!!!!!!!.
I totally agree with some of the reviews that I just read. I had a very bad experience with this location and I will NOT recommend anyone to step into this spa. I went there through the Living Social Deal and was surprised to be first of all forced into buying the $25 cream, which I still do not know why it was required.
I was also told that they will be flexible with the time limit on using the deal ( I had specified that I do not have the time to do it in a month and also the fact that Living Social had given a 4 month period). I was then forced to use it within one month, they take their own sweet time to give you appoinments and almost make sure that you are not able to use the deal.
I TOTALLY agree with the earlier review on the manager or whatever that woman is called. She is obnoxious and should be fired straight away before the spa shuts down because of her. There are a couple more girls who are terrible too, but the manager takes the cake. Absolutely terrible customer service, does not have the decency to talk to people, blatantly lies and calls the customers liars . I have NEVER had an experience like this ever. One goes there to relax, but I came out completely STRESSED.
I would advise everyone to REFRAIN from using this location even if you were asked to go in for free;-). WORST EXPERIENCE EVER, TERRIBLE, TOTALLY UNPROFESSIONAL...The manager needs to be KICKED OUT!!!!!!!!
I hope the management reads this and does something about it...if not only the girls working there will be using the amenities for themselves.
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