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Cable TV >Tvmax
10300 Westoffice Dr, Houston, TX | Directions 7704229.720712 -95.549607
Neighborhoods: Westside, Westchase
They give new meaning to the 'worse service'. Cable is either slow or 'out', but their billing system works overtime. The 'fees' are more than the bill. Talk about false adverstising! Customer service is a complete joke, and the answer is to send someone out to look at your cables ! Produces no results except frustration.
Worst Refund Return – I returned all my equipment in Feb 2011. I even packed it inI the boxes. I asked about a refund and they said it would be mailed. After not receiving a check after a month I called and they said they were waiting on the refund department. I called the refund department directly and never got a return call. I sent a letter demanding my refund and got no response. I even sent the City of Houston a letter since all complaints go to them and not the FCC. They didn't get any response and I still have not received my $200 deposit back. If you don't mind losing money on deposits please use this service.
Theft – I used Wavevision for 9 months while renting an apartment in Tomball. The cable went out from time to time while I lived there but not the most terrible thing.
What IS terrible about this company is they are now refusing to reimburse the $100 they owe me from July.
I wasn't even the one who caught the error. When I turned in my box at their location I was told that I had a credit and they asked for my new address and said they'd mail me a check.
It's now November 4th. I've called them on several occasions now to check back and each time have either been told, "it didn't get processed" and then the last 2 calls, "we are expediting this and will have a check to you shortly"
Today they now say, "We don't write refund checks anymore."
After months of talking to them they tell me this NOW?!Needless to say I'm livid. No one has ever mentioned this and now I'm living in a different city and in real need to have the money THEY TOLD ME was owed to me.
So I asked to speak to someone in upper management and of course they put me on hold literally so long I eventually hungup. I sure no one had an intention to answer the line and give me a real explanation in the first place.
I don't know what to do really besides write a letter to their billing department and report them to the BBB.
I know this won't do much good unless enough others actually take the time to do it too. So I'm warning any future customers to STAY AWAY and pleading with any past customers to take some kind of action so they don't keep getting away with this.
F*ck you Amber at TV MAX – scam artist. amber is a b*tch who does not return calls and she is the one in charge of the refunds. it will be a year next month and i have yet to have anyone give me a reason as to why i have not received my refund nor have yet to have anyone return my phone calls. amber, god forbid you are faced with financial problems because karma is a b*tch. what goes around, comes around. keep your money you f*cking b*tch. :-) and shove it up your a*s! oh and thanks for changing the number to your direct line too you piece of sh*t thief!
Horrible and disgusting – I signed up with this website JUST so I can write a review about this pathetic company. Where to begin? Internet shuts down ATLEAST 3 TIMES A WEEK. I will call them to ask them what the hell is going on, and their response would be, "technicians are out on the field" every single time. Unable to manage their customer service and quality of their product. Promised to offer "12 MBPS" as our package mentioned, and we hardly get 1.2 MBPS. Signing up with this company is similar to flushing your money down the toilet.
WORST CABLE COMPANY EVER – I can't add much that hasn't already been said, but I'll add my two cents, since I can't reach them for service at the moment. In a nutshell, they are:
Poor quality of services
I won't bore anyone with the particulars of my struggles with this company, but suffice it to say, they are HORRIBLE. If I had had any choice in provider whatsoever, I would never have signed on with them. Just a week ago, I saw little orange flags pop up along the sidewalk going to my apt building for the installation of fiberoptic cable that said AT&T. Waiting for the moment I can sign on to AT&T's Uverse and tell Wavevision to "suck it" is painful. I'm looking forward to that moment more than a 5 year old on Christmas Eve.
Spare Yourself....Wavevision – I agree with the others. It is a waste of one star for these clowns. In Kent county Maryland this group bought Bay Broadband and immediately began stripping it. You could see customer service nosediving right away. Technical support was nearly nonexistent. The only person who ever helped us was our sales agent who was replaced in December by a worthless forwarding process to a person who knew absolutely nothing and was never available. We waited around as long as we could to see if they got their act together but we recently gave up. I wish another company would come into town and give these guys some decent competition.It would be easy to run them out of town. So save your money and frustration!!
Worst Customer Service Ever - TV Max / WAVEVISION – I was a TV Max customer for 9 months when I lived in Houston. I work remotely from home and depend on the internet to work in order to complete my job. It went out on a weekly basis.
Never once did I pay my bill late. When we signed out in October 2010, we were told our initial prorated amount (around $83) would be sent to us. It has now been over 6 months and I have not received anything. I've called them on a weekly basis...nothing.
I finally searched online and found that the company that actually handles the financials is the company that bought TV Max and turned it into WAVEVISION...they're Broadband Ventures I Inc of Radnor, PA. I have left several messages with them to the point that I believe they're now ignoring me.
I would encourage everyone to pester them to get their job done. Their number is 610-293-5990 if you want to call and leave a message for Amber in accounting.
Should you feel inclined to write to them, their address is 290 King of Prussia Rd., Radnor, PA 19087. You can address it to the VP of Administration, Patricia Russell. Maybe if enough people bug the upper management someone will finally do their job. The WAVEVISION receptionists are useless.
TVMAX now WAVEVISION – In December 2010, the complex I live in switched providers. I was told I had to return the cable box and would receive a refund for the payment I made prorated. To date, April 28, 2011, I have not received my monies. I was given a date of the check being mailed as Friday, April 15, 2011 and as you can see it is now April 28th and I still do not have the check. That is just PITIFUL. I recall not sending my payment for cable services and they were on the phone calling about the payment not 1 hour on the day after delinquency. I have spoken to one of their representatives and they lied to her toooo. SHAME! SHAME! SHAME! So what more can I say other than I WANT MY MONEY.
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