Tvmax
Houston, TX 77042
Phone: (713) 587-1200
User Reviews for Tvmax
06/06/2008 Posted by imissroundrock
First off, every month since February my paper bill has been different than the amount I am told to pay when I call in to pay over the phone. I'd say about a $15-20 difference. Every month I have to explain to the rep what is going on and fax in the bill. I have even had to go to the regional office here in Houston, which did not help. They just say that it is the company that does their billings fault. Back in April I had a supervisor call me and tell me that they were going to credit the amount that I over paid. So, do you think they actually credited my account? Hell no. So, now I have this so called XD TV that goes out and the guide says "No EPG" on the majority of the channels. I pay $4 extra month just to be able to watch the channels that I pay $104 a month for. Then on top of that, there are no Cinemax channels and only one HBO. I called and the rep stated that they care trying to fix that, yet I'm paying full price. When I got the new cheap box, I informed them tha I had all the channels, but they put me down for Deluxe. I told them that all the channels were working on my cable and not to change it. Two reps told me that it would stay the way it is. Guess what? Yesterday, my extra channels stopped working. I'm not even going to call them again. i'm not paying any more bills and I will be contacting the Consumer Rights division of the OAG for their billing practices. I have lived in 3 apartments that have TV Max and in each one I had to pay extra to have jacks installed to watch tv. Now, I can only watch my wonderful cable on one tv, because I refuse to waste $60 per a jack. So TV MAX, you will never see another red cent of my money. Good day.
Pros: None
Cons: The people who run TVMax and there are many others....
04/14/2008 Posted by FedUpUp
No need to go into the details of not having service for 3 weeks after paying for everything they asked for and wasting hours in my apartment waiting for the TVMax technician Unicorn that does not exist. RECOMMENDATION: go into the Texas business bureau AND the Texas State Attorney General's Office websites and file a complaint online. That's what I did and I got all my money back + a slur of useless drooling apologies from TVMax. It takes only a few minutes. OBJECTIVE?: put them out of business altogether. These guys don't belong in the US... The one star rating is because the system does not allow me to select minus 5 stars.
Pros: none whatsoever
Cons: all whatsoever
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