10/07/09

Cute clothes/things but HORRIBLE customer service

by avidshopper09

i ordered something from soho and had it shipped out of state. I had to call in FOUR different times to ask for a tracking number so i could track my package and see the estimated arrival date. Not only did they give me false information of when it was supposed to arrive, they also kept transferring me between sales associates and managers, kept saying they would call me back, and never did. this happened MULTIPLE times-- even after one personally promised to call back, she never did. this will be my FIFTH time calling in- and i STILL have not gotten a tracking number, a call back, or any kind of help. they act like i'm a burden when i call in, but i'm a customer that should NOT have had to call in more than twice max, if not only ONCE. also when they answer their phones they are extremely unfriendly and sound like they have MUCH better things to do. i'm severely disappointed in their customer service and the way they handle business. very, VERY unprofessional.

• Pros: cute stuff
• Cons: worst customer service

09/16/09

Absolutely Awful Experience

by marley5

Reading the reviews on this place just makes me laugh because they are SO true. As everyone can see, the owners of this lack luster establishment, are actually quite lack luster themselves. The only good store is the one located on Memorial, and that is because none of the owners work there. I stopped shopping at the Woodway location a while back because of the way they treat their customers. They assume that they are doing us all a huge favor by allowing us to shop there, when in fact, we are the ones paying THEIR bills. The clothes are cute, but over priced, and if you do your research, you will find that both Neiman's and Saks put the exact same merchandise on sale MONTHS before the brainiacs over at SOHO do. Plus, a little fun fact for those inquiring: The one good write up on this place (written by Lasier) was actually done by one of the owners. I guess desperate times really do call for desperate measures.

07/20/09

Owner and Daughter Win Rudeness Award

by CSMobileUser

I cannot believe people who own a store can mistreat their customers in such a disgusting manner. My review is don't shop there.