Lost My Car!.
The incompetence at this car wash is unfathomable. I waited for my vehicle inside the customer waiting area. At about the 20 minute mark, I looked out the window in time to see my Mercedes 550E Coupe being driven off the premises down NASA Rd. 1. I immediately notified the owner's wife who, after talking with outside employees, told me that an employee thought my car was to be delivered to another location. I was told to "relax" when I expressed my agitation. I should have turned around and shouted to all of the other customers that the management had just allowed my car to be drive away to a remote location. The owner's wife went to retrieve my car and drive it back. Upon return I was simply told "We're sorry." No explanation, no "what can we do to make this up to you?", no "this has never happened before", no comp for the car wash. I should have trusted my instincts the first time I went to the Webster Splish Splash when it took 4 people to find reverse on a $100,000 Audi R8.