| ambiance |
90.4800033569336% positive |
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Very comfortable, great helpful staff. ”
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The atmosphere is fantastic. ”
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Great Haircut, nice atmosphere. ”
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The staff was very friendly and made you feel very comfortable. ”
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The stations are spacious with full length mirrors, allowing behind-the-back people watching opportunities (which can be a good bit of fun). ”
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The atmosphere is very nice and I love the great massaging pedicure chairs. ”
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Nancy and Shiva are fun to talk to! ”
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Jillian is not only a great hairdresser; she is kind, fun, spunky and accommodating. ”
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JENI is so pleasant and fun. ”
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Jillian is a terrific stylist, I drive from inside the loop out to the Royal Oaks location just so I can get her to do my hair. ”
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She made me feel comfortable right off the back, and now that I'm a regular, she will try to squeeze me in when I really need her. ”
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Great location, friendly staff! ”
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Serena absolutely rocks when it comes to hair - fabulous razorcut short hair, fun & fabulous blond extensions for a brunette, color that takes you from redhead to blonde to brunette and every sassy highlight in between. ”
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It was my first time to this salon and the atmosphere and service were great. ”
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Everyone is so fun and friendly ”
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Their staff is always very professional and they've made me feel comfortable since my very first visit. ”
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It has such a great atmosphere, and so opposite of the salon I went to before. ”
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She is patient and fun and has creative ideas :) I have been going to The Upperhand Royal Oaks for a few years now and recommend it to anyone that needs good hair care. ”
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The Upper Hand has a great staff as well as a great atmosphere! ”
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Not only is the atmosphere very cool but they offer you something to drink and they usually have yummy cookies to snack on. ”
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The atmosphere at the Upper Hand is great and spa-like. ”
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| dessert |
100.0% positive |
- “
Not only is the atmosphere very cool but they offer you something to drink and they usually have yummy cookies to snack on. ”
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| drinks |
100.0% positive |
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Not only is the atmosphere very cool but they offer you something to drink and they usually have yummy cookies to snack on. ”
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The staff is always friendly, the salon is always clean and someone is always asking if you need something, whether it be a drink or a magazine. ”
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| food quality |
100.0% positive |
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Not only is the atmosphere very cool but they offer you something to drink and they usually have yummy cookies to snack on. ”
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| menu variety |
100.0% positive |
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was nervous at first but Carmella made me feel at ease with her extensive knowledge of hair. ”
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| overall |
100.0% positive |
- “
recently moved from austin and have not been satisfied with the salons here but a friend of mine recommended me to The upper-hand, It was by far the best place I have gone yet! ”
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After looking for a good place to get a haircut in Houston, I finally found Upper Hand and I'll be sticking to it! ”
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| service |
96.14999771118164% positive |
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The Upper Hand has a great staff as well as a great atmosphere! ”
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Great staff! ”
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The stations are spacious with full length mirrors, allowing behind-the-back people watching opportunities (which can be a good bit of fun). ”
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She gives great customer service, and listens to my concerns. ”
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The best salons and stylists know how to balance a schedule so that they are able to make a profit but still provide the best in customer service. ”
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The BEST service in town! ”
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The staff was very friendly and made you feel very comfortable. ”
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Wonderful facilities and courteous staff! ”
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Everyone at the salon is very friendly. ”
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One star given for the friendly staff. ”
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This salon is fabulous, easy, and I enjoy all the people that I came in contact with. ”
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As a busy mom, it's nice not to have to drive to the heights or down town to get a great service. ”
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It's a great environment and such friendly people working there. ”
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Everyone at the salon is very friendly and I enjoy my monthly visits. ”
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Everyone at the staff is very polite and professional. ”
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Great customer service. ”
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nice and friendly people, 2) I was offered refreshment ”
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She massaged my hair, she was VERY patient, her customer service was awesome, and she was SO helpful at deciding what cut and style was best for my hair. ”
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Everyone is so friendly and their work is fantastic! ”
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gave this place two stars for the sheer fact that the people were nice, otherwise it would get no stars from me. ”
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Professional, friendly, great styles, wonderful color skills. ”
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Plus she has an amazing referral program and I have even recieved two free haircuts from refering other people in, which is not hard since people always love my hair! ”
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Impressive service, great haircut ”
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Love the salon, stylists and customer service. ”
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Every time she does my hair, random people compliment me on it - it is awesome - she just does a great job and I would recommend her to anyone! ”
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It was my first time to this salon and the atmosphere and service were great. ”
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Hugs and kisses to the entire staff you guys are all awesome. ”
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Very comfortable, great helpful staff. ”
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great service! ”
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Everyone is so fun and friendly ”
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Great service, great stylist! ”
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Prices are also good, especially when you consider the service you receive. ”
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Great service and beautiful nails! ”
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Everyone at The Upper Hand is so warm and friendly! ”
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and friendly staff! ”
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She was very friendly & seemed to love her career! ”
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It is easy to make appointments and the staff is very friendly. ”
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Soundproofing would be a welcome addition to the facilities, I use the VIP program service which is great for regular customers and gives you a little extra bling for the buck! ”
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The staff is always friendly, the salon is always clean and someone is always asking if you need something, whether it be a drink or a magazine. ”
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So friendly and great service! ”
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and not only she is a great stylist she is beautiful and very friendly and she makes you feel like a million box. ”
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If you're looking for a professional, friendly and talented nail tech who puts her customers first, be sure to ask for Brenda Ingram. ”
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Great service and helpful consultations/recommendations for hair! ”
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Everyone here is very friendly and knowledgeable at what they do! ”
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Salon is very clean, professional staff. ”
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They are Friendly, Outgoing, and their service is extremely wonderful. ”
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Great hair stylist, friendly, knowledgable, perfect color! ”
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Their staff is always very professional and they've made me feel comfortable since my very first visit. ”
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GREAT service and people! ”
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The service was fast and fabulous for about 55$. ”
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Royal Oaks is an outstanding salon filled with talented people, but Serena is hands down the most compitent and wonderful individual employed there. ”
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Great location, friendly staff! ”
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| value |
25.0% positive |
- “
I've seen many high rated salons in Chicago and Upper Hand doesn't even come close and here's why: I wasn't given a tour of the salon (I had no idea where the restroom is or anything else for that matter), I wasn't given a smog (I had very expensive tee s ”
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its such a great value! ”
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lady next to me had her expensive purse sitting on the floor); Their chairs were uncomfortable (I had my hair colored and cut, so I spent two and a half hours in that chair ”
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will swear by the Keratin treatment and being a poor college student, think that it is 110% worth the money. ”
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| wait time |
75.0% positive |
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Awesome hair cuts and color and 2 minutes from my house in Royal Oaks! ”
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No long waits for appointments, great salon! ”
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used to get very nervous at the hairdressers, as they were cutting my hair I'd be trying to look down at the ground to see how long of pieces they were cutting off, because I have had many bad experiences, BUT since I've been going to Jillian, I don't e ”
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had Danielle and she gave me one of the best haircuts I've had in a long time! ”
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