Hse Medical Assoc

10/19/09

What happened to Hse?

by SaraDC at Citysearch

I used to tell people to see Dr Ermac because he was a great doctor who would listen to your concerns but now I can't even ask a question before he's out the door.

I will have to find another doctor.

• Pros: It was close to me.
• Cons: The doctor sees you for one minute.

10/13/09

Appalling Front Office Staff

by kursplat at Citysearch

I scheduled an appointment with this office without first reading the reviews. Big mistake. I simply needed one immunization shot for my 2 year old son--how bad could it be? We were early for our appointment to fill out paperwork. I was given the usual paperwork and asked for my insurance card and driver's license. Very normal. After I completed the paperwork I returned to the front desk to retrieve my license and insurance card. I have a PPO plan that requires a $25 dollar deductible. The receptionist informed me that I must pay $125 dollars to be seen. When I told her that there must be some mistake she stated that she had checked my benefits and 'they are what they are'. I asked to see the printout in her hand. It was clearly NOTHING similar to the benefits that I have had for more than 11 years. I insisted that there must be a mistake and could she please call the Ins company. I waited in the waiting area for the results of her call. After waiting for quite some time without any news I approached the front desk again. I asked about the call, and without any remote sort of an apology, she dismissed her initial insurance blunder. She then curtly asked if I was visiting the area or moving. I mentioned that I would be moving again soon, not comprehending the reason for her question. (We recently moved to Houston from out of state. I still have my out of state driver's license because we are only renting while we house hunt. My husband and I had planned on waiting to get our Texas licenses for a month or two until we had bought a home that would be our new permanent address. I wasn't thinking about any of this when she asked the question.) She then told me that her office staff was quite concerned about me not being able to receive and pay my bill with an upcoming move. I'm not sure if she believed that I offered a bogus current address on my paperwork due to my out of state license, or what. Regardless, she actually insinuated that I intended to not pay my bill! What!? First of all, with my upfront $25 copay, that is all that is required with my PPO...my plan covers the rest. Second of all, have you ever heard of mail forwarding. I have. I use it every time that I move. I was so offended by her brazen presumptions. I cancelled my appointment on the spot and left feeling completly astounded. I will never again return to this office.

09/14/09

horrible office staff

by potatofaceduh at Citysearch

I have been a patient of Dr. Ermac for years and have only recently begun to dislike going to HSE. The office staff is incredibly rude and lazy. I had to call the office four or five times to get my test results and finally managed to get someone who bothered to help me on my fourth try. It took multiple phone calls to get them to change my contact information in my file as well. The person I dealt with on my last visit was incredibly rude and actually threw my receipt at me when I paid.

Dr. Ermac is a good doctor but in the past year or so he seems too busy to spend much time working on a diagnosis. Time before last, he spent less than 2 minutes with me before writing me a prescription for medication I didn't actually need.

The one redeeming quality of HSE is the amazing nurse practitioner they have on staff—Lindsey. Lindsey is incredibly friendly and helpful and actually called me an hour after the office had closed because she had been researching my diagnosis and had some more information for me. I've never had a doctor ever care this much about helping me get better.

I am disappointed in the decline in quality from Dr. Ermac and disgusted at how terrible the office staff is but I will keep coming back to HSE so long as Lindsey works there.

• Pros: Lindsey, the nurse practitioner
• Cons: office staff, doctors too busy to care, long wait...