06/29/09

Couldn't be more pleased

by SarahSingleton

I've read a couple of poor reviews on David Russell's pool company and it makes me think he must have done business with two completely unreasonable people. David built our pool some EIGHT years ago, started on time, finished on time, even came back up to five years later to fix something for me and didn't even charge me for it! He was professional, efficient, built a beautiful pool and I would recommend him to my mother!

Remember when you read on-line reviews, there's always one or two in the crowd that no one could have pleased. I highly recommend this pool company and it's owner David Russell. You can't go wrong.

• Pros: They say what they mean and mean what they say
• Cons: None

06/26/08

Worst customer service I ever experienced.

by DeborahBryant

I hired this company to dig a back yard pool, and they started digging on April 29, 2008. The owner, David Russell stated that pool could be totally complete by the end of May. It wasn't. As June 26, 2008, I am still waiting for them to install the ozone clorination on my pool. They installed the wrong part. They left my yard a mess and had to be asked to remove their trash. I paid cash, and it seems that after David received his last payment, he couldn't care less about customer service. On the day that I was supposed to be shown how to use my pool, Steve, an employee of Preferred Pool, showed up and could show me because the waterfall had not been connected, the water line for the waterfall leaked and spewed mud, the pool cleaner had not been connected, one water pipe was sticking out of the side of the pool and was clearly a harzard, the air blower was not hooked up, the gas line not connected, and so on. Steve called people to take care of the problem, and then stated he would be back to instruct me on the pool. Steve never came again. I had to keep calling them to find out what the next step was, because information was not free flowing from the company, and they were downright rude. In fact, when I last spoke to the owner, David, on 6/14/08, he was very upset with me regarding my complaints about the pool not being ready for a check when Steve came by to show me how to use and take of my pool (this was on 6/13/08) and about me allegedly stating that Steve had promised me that the pool would be ready by 6/12 (I did not say this) so Steve very rudely stated that "we showed you how to use your ppool, what more do you want!" when no one had showed me how to use the pool at that point. To sum it up, I wouldn't recommend this company to anyone, unless they want to deal with a company that half does their job, and treats thier customers with indignity and disrespect.

• Pros: none that I can think of, any pool company can do what they did
• Cons: rude service, don't appear to work on a schedule its just "whenever"

12/20/07

Ran into some difficulties - but made it right in the end.

by desertfix

I had some difficulties and miscommunications during construction, but in the end, the owner David Russell made everything right, and I ended up with a great pool. Two years later, I called to get a piece of equipment serviced, and they fixed it, no questions asked.

• Pros: Reasonable prices compared to other bids I obtained.