08/02/09

Best Food in Houston

by rm1212

You need to go and check out the Amazon Grill in Houston Texas on Kirby Dr.

Robert the Manager and his Team is outstanding!!

If you haven't experienced the Amazon Grill then you need to stop what you're doing and head on over. The food is out of this world, and you'll love the prices!! You must try for desert the tres leches, or the smores. The service is first-rate, and fast.

03/30/09

Perfect weekday dinner location

by GrtCustomerSvc

We dined here after receiving a $25 gift card from their sister restaurant, Americas, after dining there on Valentine's. This appeared to be essentially the same menu, except without the elaborate decor of Americas, and obviously you order at the counter instead of a server coming to your table. Hence the prices are quite a bit lower in comparison too. And self-serve plantain chips. Those things cannot be good for you, but I can't stop eating them, and I love the pesto sauce. Mojitos are good, atmosphere is as expected. Appeared to be a great place for club meetings - we noticed several separate larger groups with nametags and such. Will definitely go back soon.

• Pros: Plantain chips & dips, full bar, great for groups
• Cons: None

11/30/08

Very Poor Customer Service

by houstoninnerlooper

I called the restaurant asking if they still have the happy hour and what the specials were (I have been many times before, but not for approximately a month). The person related they did and had peppers, pitas and chips. We arrived and all they had were the plaintain chips. I asked the manager, Anna, and she said the happy hour was Mon-Fri. I told her it was Monday and she said Uh-Oh. It was 6pm. Good thing we hadn't ordered entrees yet. We all left. And we were very disappointed - see below!

I am extremely disappointed that the salad bar is gone. We would have preferred a cost increase and kept the salad bar. This was a very POOR business decision and the four of us will not return. It is akin to a Mexican restaurant deciding to no longer offer chips. They will lose business and so will your establishment. This decision should be rescinded and you should revert to the salad bar. PLUS: I filed a comment and the customer rep related that management would be contacting me...not a word yet!!! I returned once to see if things changed and found the food to be of a poor quality. I will NOT return.

• Pros: I can not think of any
• Cons: Poor management and followup