Houston >House Pro
“GREAT customer service”
We had four different companies come in and give us a quote. Matt, our salesman, had the best idea to move our unit to our attic since we lived in a condo. No one else suggested that and sounded confident about doing it like he did. He also matched the lowest price we got on our bids which saved us a couple hundred dollars. The crew was awesome, quick and did a great job. The manager and inspector both came by to check in on them.they forgot our thermostat and was out first thing the next morning to install it. They also recommended Russo to fix our sheetrock from where our old system leaked all over the place. I'm pregnant and they made the whole process as seamless as possible. Thank you!
Horrific service, run FAST from this
company! They over-promise, and under-deliver.
Learn from my experience, and don't waste your money. A few of the low-lights:
1. They promised 1-day installation. They actually took 3 days over the course of a week to finish the job, and I had to call several times to get them to come finish!
2. They promised professional installation, but they left construction debris in my ductwork, and didn't get the permits required by the city!
3. They charged me $900 for a part they didn't install, and it took two months of constant calling to get a refund!
4. I got financing through HousePro, but unfortunately had already given them my credit card number. They charged my card for the full amount (BEFORE the job was even complete!) and then they charged me AGAIN through the finance company. After several months, and no response from HousePro, I had to hire an attorney to get the double-charge refunded.
I called and sent a letter to Murray Kaiman, the President of HousePro, to resolve the problems professionally. He didn't care. In fact, his excuse for holding my money was that the winter is HousePro's slow season, and HousePro is short on cash!
A company should NOT pay for its operations by taking money from its customers through false charges (charges for parts not installed, and double-billing for the same job). They held on to thousands of my dollars, without cause, until I threatened to sue them.
Don't be the next victim! Do yourself a favor, and please use someone else.
The service repair main was very professional. He explained all phases of what was wrong and did his repairs in a very expedient manner. He was on time at the time he said he would arrive. There was no mess to clean up after he finished the work. We have not had a problem with the air conditioner since he fixed it. I would recommend him to all my friends.
I entered my request thru AHS on the weekend and they were able to come out on a Monday morning. They worked literally all day in the heat and rain to complete the repair. Great job by the technician Jeremy and House Pro in general.
The issue was resolved relatively fast and easy. What really impressed us was the technician went above and beyond to explain the issues and confirm there were no other underlying problems. The technician was very knowledgeable and educated.
We required emergency service on a Sunday thru our home protection company AHS. We received service within a few hours and the serviceman fixed the issue and was very efficient. We were very impressed with House Pro and how responsive they were to our needs.
Avoid this company at all costs. It is like taking your car to the dealership instead of a trusted mechanic. Their presentation is wonderful but their execution is terrible. They screwed up my A/C units twice in three months and still would not admit they did anything wrong (I have paperwork to prove it). Instead they wanted to solve my problems by selling me a yearly service. Companies like this give the A/C industry a bad name. They are very slick and will make you feel good but do not trust them.
The gentlemen that came to our house was very accurate. To fix the problem he had to order a part but we received a call the next day and the part was installed successfully. Very informative and knowledgeable.
The visit was on time and the technician was pleasant and friendly. He was very detailed in analyzing the problem and even provided us with an energy home report that showed us how to save on our electricity. I was very impressed with their professionalism and attitude.
The AC was out in my daughter’s house and it’s the only unit in the house and was 100 degrees so it was an emergency. The guys were very prompt to our needs and came out the same day. They were helpful and able to repair the issue within one hour. Much thanks to House Pro for their good work.
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