(713) 953-9274
5726 Richmond Ave
Houston,
TX
77057
29.7315
-95.479
Neighborhoods: Westside, Woodlake/ Briar Meadow
What People Are Saying About Splash Hand
The Editor
Contributor
Citysearch
Extra attention is given to each car washed by hand at this popular Saturday afternoon destination on the Richmond strip.
11/03/08
Terrible. They damaged my car while waxing it.
by sakedog1031
Terrible!!! They damaged my car while waxing it.‎ - If I could give negative stars I would. Had my car waxed there and they scratched the black plastic between the driver window/windshield and the back passenger window/back window. After having The Finer Details guys come try and fix it they told me that it was from Splash waxing the plastic and that it could not be fixed but had to be replaced. Went to talk to manager and he basically accused me of lying and said it wasn't their fault. Also, wax left all over my car and left on plastic parts where it is now stained and won't come off. DO NOT GO HERE unless you just don't like your car. Terrible customer service. Have filed claim with insurance and they are going after Splash.
- Pros: none
- Cons: terrible management / do not care about customers / damage vehicles
03/27/08
hand wash and wax ~~$50
by E55wagon
First time visit to the south shepard location...pulled up and the first thing that happens is a guy with the vacuum hose opens my passenger door and pulls up and throws the passenger side carpet on to my $400 cell phone sitting on my passenger seat. He said 'i vacuum everything - you no worry'. I was like, may i please speak to somebody first? He was like oh okay. So then a dude walks up and says yeah what you need . I was like I need a hand car wash and hand wax. He says it is $55. I say okay. Then I walk up to the window ledge ( supposedly a counter ) - where the guy tells me it will be $50. After the wash they start to wax the wagon in the open sun. I asked the people inside if they could please wax the car under the tent like they were doing the other cars and I was told - 'you dont need to worry about it because the type of wax we use will not affect the car's paint if waxed in the sun.' End result was sub-par service and average wax job. Too much of an assembly line atmosphere. Will try a mobile detailer next time.
- Pros: average hand wax
- Cons: sub-par customer service considering the clientele'
10/02/07
AWFUL SERVICE- NEVER take your vehicle here!
by breep
I visited the Splash Car Wash on Westheimer Rd. several times prior to my visit today and today is the LAST. My car was cleaned and as I approached my vehicle to leave, I noticed ALL the floor mats were missing. I asked the workers if he would please find my mats. He then came back with only 3 of the 4 that were in my vehicle telling me there were only 3. I went to the manager and he then proceeded to insult me telling me that "They said there were only three and if it's returned I'll call you." He rudely rolled his eyes (he thought I didn't see that) and turned back around in his chair to further ignore me. He then asked me, "What? Do you think they'd steal your floor mats?" I responded "No, however they could have accidently ended up in someone else's car. I would just like a refund for my trouble." He then told me that he was 'too busy' to look for it because he had "other customers" (although he had about 15 workers outside) and NOT going to give me a refund until they either found it or someone returned my mat. He "pretended" to look around for it and then proceeded to tell me I'd have to come back. After all of this another random guy proceeds to YELL at me and tell me I'm being unreasonable! My coversation with the manager had NOTHING to do with the guy who commented. I told him that it was none of his business and that he needed to stay out of it. He then proceeds to say things, like, "I think you're a lair! SHUT UP You FAT B*TCH!! You BLACK H*E! Take your A*S BACK TO THE GH*TTO!" After a shouting match with this man the manager never once tried to get the man who instigated the incident to stop. He still proceeded to tell me that he "would call [me] if it turned up." I can not believe the ignorance, lack of integrity, and absence of customer service on the manager's part. I, the customer, was not taken seriously or treated fairly. The manager did NOTHING to rectify the situation. NEVER take your vehicle here if you want everything in it as you left it!
- Pros: None.
- Cons: If you like being mistreated this is the place for you!
The Details on Splash Hand
Know Before You Go:
The center is conveniently located to many restaurants, allowing for a quality car wash while you enjoy lunch.
Save Money:
Discounted services available during the week, including a complete hand wash and wax for $30.
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