Houston >Automotive Sales & Services > Splash Hand
“Terrible customer service.”
“The staff was very helpful and friendly and i was done in about 20 minutes from the time i arrived, although they were very busy that day.”
Terrible. They damaged my car while waxing it.. Terrible!!! They damaged my car while waxing it.‎ - If I could give negative stars I would. Had my car waxed there and they scratched the black plastic between the driver window/windshield and the back passenger window/back window. After having The Finer Details guys come try and fix it they told me that it was from Splash waxing the plastic and that it could not be fixed but had to be replaced. Went to talk to manager and he basically accused me of lying and said it wasn't their fault. Also, wax left all over my car and left on plastic parts where it is now stained and won't come off. DO NOT GO HERE unless you just don't like your car. Terrible customer service. Have filed claim with insurance and they are going after Splash.
hand wash and wax ~~$50. First time visit to the south shepard location...pulled up and the first thing that happens is a guy with the vacuum hose opens my passenger door and pulls up and throws the passenger side carpet on to my $400 cell phone sitting on my passenger seat. He said 'i vacuum everything - you no worry'. I was like, may i please speak to somebody first? He was like oh okay. So then a dude walks up and says yeah what you need . I was like I need a hand car wash and hand wax. He says it is $55. I say okay. Then I walk up to the window ledge ( supposedly a counter ) - where the guy tells me it will be $50. After the wash they start to wax the wagon in the open sun. I asked the people inside if they could please wax the car under the tent like they were doing the other cars and I was told - 'you dont need to worry about it because the type of wax we use will not affect the car's paint if waxed in the sun.' End result was sub-par service and average wax job. Too much of an assembly line atmosphere. Will try a mobile detailer next time.
AWFUL SERVICE- NEVER take your vehicle here!. I visited the Splash Car Wash on Westheimer Rd. several times prior to my visit today and today is the LAST. My car was cleaned and as I approached my vehicle to leave, I noticed ALL the floor mats were missing. I asked the workers if he would please find my mats. He then came back with only 3 of the 4 that were in my vehicle telling me there were only 3. I went to the manager and he then proceeded to insult me telling me that "They said there were only three and if it's returned I'll call you." He rudely rolled his eyes (he thought I didn't see that) and turned back around in his chair to further ignore me. He then asked me, "What? Do you think they'd steal your floor mats?" I responded "No, however they could have accidently ended up in someone else's car. I would just like a refund for my trouble." He then told me that he was 'too busy' to look for it because he had "other customers" (although he had about 15 workers outside) and NOT going to give me a refund until they either found it or someone returned my mat. He "pretended" to look around for it and then proceeded to tell me I'd have to come back. After all of this another random guy proceeds to YELL at me and tell me I'm being unreasonable! My coversation with the manager had NOTHING to do with the guy who commented. I told him that it was none of his business and that he needed to stay out of it. He then proceeds to say things, like, "I think you're a lair! SHUT UP You FAT B*TCH!! You BLACK H*E! Take your A*S BACK TO THE GH*TTO!" After a shouting match with this man the manager never once tried to get the man who instigated the incident to stop. He still proceeded to tell me that he "would call [me] if it turned up." I can not believe the ignorance, lack of integrity, and absence of customer service on the manager's part. I, the customer, was not taken seriously or treated fairly. The manager did NOTHING to rectify the situation. NEVER take your vehicle here if you want everything in it as you left it!
Editorial Review. Extra attention is given to each car washed by hand at this popular Saturday afternoon destination on the Richmond strip.
Best Hand Car Wash In Town. This was by far the best car wash i have ever been to. The staff was very helpful and friendly and i was done in about 20 minutes from the time i arrived, although they were very busy that day. I highly recommend this place.
honesty in question. I had an insulting experience at best at the Splash on S Shepherd. I came away from there with a slightly cleaner car (dirty towels used to dry) as well as a rather large scratch on the roof of my car! I went back to speak with the man behind the counter and explained that I was quite sure the scratch wasn't there when I arrived and asked him if there was anything he could do about it. He immediately got very defensive (leading me to believe that mine was a story he'd heard before) and told me I couldn't prove that they did it. He would do nothing about it. I don't know what I expected except maybe an honest person who would do the right thing. If you value your investment, think carefully before you trust someone else with it.
Always friendly. Always thorough and I wouldn't go anywhere else!. I love going during my lunch hour to grab a bite next door while my car is getting some TLC. Friendly staff. Fair Price (same or less than competition) and much better job!
I love this place, Great wash, Great Vacum. They are the best I have experienced. I go here all the time. You see some amazing cars on Sat / Sun afternoons. Cant bet a nice hand wash! The only thing I hate about this place is they charge you more then you know. PAY CASH. I allways forget to keep my receipt but everytime I use my card they charged me an extra 2.10. . . Now its a 14 dollar wash. 14 meaning 14 even.
But then I look on my bank account online its allways charged as 16.10. .. Like I said I forget to keep me reciept so cant ever prove anything. But take my advice and pay with CASH ONLY...
GREAT SERVICE AND CARE. They take their time and do a much better job that the big chains. Make sure you have at least 45 mins when you go but expect it to be totally clean. They even offer a wash and wax wednesday where you can get a great no damage hand wax for $30!
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