Quattro - Four Seasons Hotel - Houston

08/22/09

Thanks for a HORRIBLE 4th Anniversary

by elemenoh at Citysearch

On a scale of 1-10, Quattro rates a 3

***I would not recommend this restaurant***

Michael our waiter/server was, in a single word… RUDE. When I’m being more polite than the waiter/server, there’s a problem. I’m not, by nature, a rude or impolite person, but it was everything I could do to stop myself from being rude right back at him. When Quattro hired this guy, they really did their restaurant a disservice. Whether having a bad day or not, it’s the waiters/servers job to represent the establishment and put on the face of someone that really cares about your dining experience. Michael was rude, impolite, uncaring, unresponsive and in general, an a$$. Michael acted like it was a chore for him to be waiting on us. He didn’t come by and offer refills on my tea or water, nor offer more wine when my wife was nearing the bottom of her glass. The food was delivered to the table by someone else, and it’s customary for a waiter/server to swing by the table immediately following delivery of the food and ask “Is everything okay”. Our table wasn’t visited even once during the entire meal. We SAW him several times through the course of the meal, but it was fleeting and he didn’t so much as glance in our direction. Michael acted like it was a chore for him to be waiting on us. He didn’t come by and offer refills on my tea or water, nor offer more wine when my wife was nearing the bottom of her glass. He really would be better suited working at a Sonic or a McDonalds or a Whataburger or someplace like that, and I think I may be doing Sonic, McDonalds & Whataburger a disservice by saying that. Even THEY have better service than what we received during the course of our meal.

Thanks to The Four Seasons Hotel, Houston, Quattro and all their staff for making our 4th Anniversary one that we’ll not soon forget. We will not be returning to your establishment, and we’ll be sure and tell everyone we know about this experience.

• Pros: Coffee, Wine, Dessert
• Cons: Food, Service, Managers

02/23/09

Very Disappointing

by katy121 at Citysearch

I went to Quattro for the first time this past week for a special occasion and I was very excited because it had such great reviews, was highly rated, and is in the Four Seasons. When I asked the waiter how the braised short ribs were, he said they were amazing, off-the-bone, etc... so that's what I ordered. When I got my dish, which I order frequently at other restaurants, I was initially surprised because it looked like just one big piece of meat. So, I tried to "fork" off a piece of meat (because I am assuming a braised short rib should fall off with your fork), I could not even pierce the meat. So I then had to (literally) saw the meat with my knife - and when I bit into it, it was chewy, tough, not at all seasoned, and borderline cold. I just presumed that all restaurants are different and perhaps this was a different way to cook short ribs, so I had my boyfriend taste the meat as well. I asked the waiter whether it was supposed to be the this way, and he just repeated that it was "off the bone." With that said, I NEVER return my food, even when it doesnt meet my expectations, but this was awful! I took a couple more bites, but I just couldn't believe that this was supposed to be braised short ribs, especially at a nice restaurant such as this. So I sent it back to the kitchen... On top of that, my boyfriend ordered a whole wheat pasta w/clams and scallops and he requested alfredo sauce instead of tomato sauce. I thought they were going to give him whole scallops (the dish was like $30 i THINK), but they just gave him four clams and they chopped up the scallops?! I mean, it wasn't terrible, but not what we exepcted. The good things I can say about this place are that the garlic mashed potatoes were good (we ordered this as a side), the foie gras appetizer was good, and the people were friendly... but I dont think I will be returning anytime soon.

12/20/07

Very Nice but Food is...

by swexan at Citysearch

We've been to Quattro several times over the past 10 years, and I fear with the departure of the great Tim Keating a couple of years ago, the food at the Four Seasons has not recovered,

Most recently we dined there and found the food still not up to Four Seasons standards. I ordered an appetizer of a type of charlotte of chestnut puree, which was unremarkable. The butternut squash goat cheese ravioli was obviously reheated, which was soft in the center portions, but hard on the edges. My main course of filet mignon with garlic spinach, mashed potatoes was excellent. Then a crash back to earth with the bitter chocolate tart, which was cold and soggy on the bottom from being poorly defrosted.

The service is still first rate, as is the atmosphere. We like coming here because of the surroundings, and one can have a conversation without having to shout. But the food was disappointing. Four Seasons - please do something about the kitchen.

• Pros: Ambience, service, wine list
• Cons: food needs help