Houston >Auto Dealers > Momentum Volkswagen
“just had my best service ever at Momentum VW.”
Horrible...Horrible dealership- especially the service dept. They really try to rip you off in whatever ways they can. I do not trust them nor the services they say they provide. Everytime I have visited this location, I have experienced the total runaround. Enough to make me file a complaint with the Better Business Bureau (even though they already have a business grade of 'F' with them). I won't go into my rants of what happened or how unprofessional they are. I am pretty sure that most of the positive reviews here got ripped off and didn't know it, or dealt with an employee who didn't take advantage of them (I haven't met one in my three years of suffering through them). I'm not sure if the positive reviews are even real. News flash- the extended 'warranty' is worthless, or at least that's what they will try to convince you. If you are dumb enough (like me) to have purchased an extended warranty with Volkswagen, do yourself a favor and go somewhere else. Or, just take your car to a good mechanic who will charge you less than they do, perform better service, and back up their work. I honestly don't even know if they have done the work they say they have done on my vehicle, since I have never witnessed it. I also don't know if what they say needs to be fixed actually needs to be fixed- or if they just want to make some money off of me. Like others have commented, things that were working before this dealership serviced my car were broken after leaving the dealership. I really hope that these people experience the consequences of doing business this way. Extremely unprofessional. I will never be back, and I will not be private about my experience with them.
The very first time I went I liked them. But my 2nd and 3rd visits were the worst. I went to have them do a 40k maintenance and they ended up breaking my radio and instead of them owning up to their mistake they said they didn't do it. So I got it fixed since it was under warranty somewhere else. So I came back 3 months later strictly for a diagnostics test which you pay $125 for and these people broke my gearbox & blamed it on me. Not only that but they fooled with the ignition which wasn't anywhere near messed up. I seriously don't think they know how to diagnose problems just create problems & bill you for them. Most people who come in probably cave in but I am taking legal precautions against them and contacting the BBB. That should weed out the ones that really have no business working there.
Just had some work done on my car. The whole process was seamless. I wouldn't go anywhere else for parts or service.
Very disappointed with my service here. Had 40k service done should should have included a tire rotation. I know for a fact that they did not do it. My first tip was that they checked the green box under tires when I knew I had 4 different aged tires on my car. They're all a little different and I happened to fill the air in them the other day. Well, after noticing my paperwork not commenting on the tires, I check them and low-and-behold no rotation was done. It makes me wonder how much of the rest of the service they did not do. Also, I had a coupon for % off of service. Well, they added an unexplained "shop charge" fee on top of the 40k service amount in order to reduce the effectiveness of the fee. To top it off, I had a bulb light out on my license plate that they tried to get me to replace for $30. I said "no thanks, I can do it myself". They said they'd take care of it for me which I assumed meant he would do it for free. Well, they did the labor for free (Ha!) but charged me $7.50 for the bulb. This last one is not a huge issue if not for other two issues, but it left me feeling like they are your typical service center where they upcharge you for services you don't even need and then don't even complete the work. Very disappointed in my experience.
Always great service, attention to detail and the best of attitudes. I would buy another car from them just for the service.
Momentum VW. I have a VW Touareg purchased at Momentum & have had nothing but praise for the dealership & service department. I just got the VW inspected & had a piece of molding fixed. Everyone has been courteous & professional in all my visits,
What a Headache!!!. I bought a brand new VW Passat from them, after a lot of old school haggle / and the old back and forth bull#$%. It actually reminded me of my experiences with car buying from the 90's through a GM or Ford dealership. The price on the windshield was lower than invoice, because they were making room for the newer year model to come out. VW had offered dealerships a cash back rebate that they can roll over to the customer. The biggest headache was in the finance department, when they tried to sneak in a bunch of extra charges on me. There were pre-installed features, like Phantom Footprint, that cost hundreds, and did not interest me. They refused to let me waive the 'option', because it was already installed. If it is already installed, then it should be reflected in the sticker price on the windshield. It shouldn't sneak up on you, while doing the final paperwork, as if it were a true option. Another thing that they tried to sneak in was the paperwork fee. It is called something else, but runs almost $200! Ha! What a joke. Also, their offering for GAP insurance was $700. Absurd. I had to haggle with them to remove these extra charges. I have purchased a dozen cars in the past 20 years, and the only numbers you should see are the Price for your car, Tax, Title, Licensing (Registration, Inspection) Everything else should be OPTIONAL. Remember that next time these snakes try to swindle you!! On top of all this, I brought the car back in for service a year later (well inside the warranty period). They wanted to charge me to fix a defective plastic piece that broke off the car. I had to fight them to replace it for free!! While under warranty!! The part was only a few bucks, but they fought me on who should have to pay for it. This is the last time I deal with these guys. Totally unprofessional.
Above and Beyond Amazing.
I needed to have a spare key ordered for my Jetta. The dealership was very busy and everyone was occupied - still one of the salesmen took a second to ask what I needed. When he realized I only needed a part he directed me to the only empty counter. The attendant was very informative about what I needed and had my order completed in less than 5 minutes.
The best thing about this experience was an attendant who noticed that the key I was holding had a broken key ring. Everyday I have to carry two sets of keys, my car key by itself and everything else since I can no longer attach my car key to the ring. He asked to borrow my key momentarily, and brought it back with a fixed key ring!! He even replaced the dead battery when he noticed it wasn't working!!
I honestly can not thank these gentlemen enough for not only doing their jobs efficiently, and enthusiastically, but also going above and beyond to make my day and my life so much easier.
TL;DR - Amazing service from informative attendants who take the time to make sure you leave happy.
PS. Thank you Norris and Derrick
Worst Service Ever. Worst service ever. If I could go back in time and do *anything* else with my money, other than give it to Momentum Volkswagen on Richmond, I would. The salesman hit on me during the test drive. The service department is UNBELIEVABLY unhelpful. Scheduling a service over the phone is next to impossible. The entire experience has been hideous--every time I have anything to do with them. Shame on me for not 1.reporting the salesman at the time. 2. ending the relationship with this business, sooner and 3. for not rating the poor experience sooner. In an economy where businesses are begging for your $ this one seems to not even notice that there are options. I'm exercising mine!
Thanks so much!!. Thanks so much!! Everything was quick and easy!
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