Houston >Momentum Volkswagen
“just had my best service ever at Momentum VW.”
My Service consultant was awesome! . My Service consultant was awesome! Washed my car for free even though I was just going in to get a headlight replaced. Great service!
Bad experience. I had a bad experience, but this is the closest VW dealership near me, so I don't have a choice but to keep taking it there.
Rarely Crowded. Because they mandate an appointment for all service, it's rarely crowded.
I had such a great sales experience.. I had such a great sales experience. My salesperson was knowledgeable, friendly and not at all pushy. I got a good deal on a great car.
Pleasurable experience. Ken was great. It's a pleasure dealing with him.
Great Prices. This dealership didn't win the Wolfsburg award multiple times for nothing. This week we bought a Touareg. Being since they are corporately owned they can do move in the finance department. They help people with bad credit very well. Doug, our salesman jumped through SO many hoops to get us the car. They did sell us a bunch of extended warranty stuff but we probably need it. They have great prices and are very good. Our family choice of car is VW (all of us have them). Momentum main and Jersey Village are both excellent. I wouldn't touch Archer again with a ten foot pole. Highly recommended!
The WORST customer service imaginable.
Let me start by saying that I have purchased 3 vehicles from them since 2005 Jetta and 2 Passats and 1 Jetta from Archer VW. The problems at the service department at Momentum is well know from other dealers around town. The service Manager Derek is incredibly unprofessional and must be related to the owner somehow because he is truly worthless. But more than him it is the culture at momentum to sell vehicles first, service is not even a concern and it has been this way since I bought my first Jetta in 2005. Here are 3 examples of backwards way they treat customers:
1- September 2007 - my check engine light came on after 6,000 miles and I called the dealership immediately. She told me that it would be 3-4 weeks until they could fit me in...for a check engine light. I complained adn she said it was probably nothing anyways so just don't drive on it too much and it should be fine until the appointment!! I drove straight to the dealership and demanded that they look at it. They said it was probably the gas cap and unscewed it, then screwed it back on and told me to drive for 10-15 miles and see if it stops. It didn't it was a faulty sensor.
2- July 2008 Took my car in for a warranty service and they had to order a part so they gave my wife a loaner vehicle. She picked it up and on her way to work was pulled over for improper registration and tags on the vehicle. Then they told me to drive it back to the dealership and they would look into it. Eventually they agreed to bring another vehicle and exchange it. On teh way home the wheel well wall came apart and started dragging on the road in the middle of rush hour traffic. Once again they wanted me to use my insurance to tow it to the dealership.
3- Today - got a free loaner car because when I was last in to have my antenna and lumbar motor replaced they messed up my trunk latch and I had a warranty recal on the transmission. I got the loaner car 580 miles on it drove it 18 miles to my home, parked it in the garage. When I was returning the vehicle i had a flat tire. I called the dealership and they said I was responsible for it so I should take it to discount tire or something. Discount couldn't fix it because it was damage to the interior sidewall. They charged me $130 for a new tire, because it was my responsibility???? He said it was a cut and I said it was a blowout and that we would have to agree to disagree. I paid the fee knowing that this is the absolute last dollar I will ever pay to momentum...ever. I like my VW Passats, but it seems that it has to be taken in for service (non-maintenance) 2-3 times a year. $35K on a car deserves some respect and service. I have been patient and forgiving but this is the last straw. For the record Ken Reese, the service agent has been better than most at customer service, but the culture of the dealership overshadows his hard work.
Exceptional Customer Service. Rich Trojanowski provides exceptional customer service and always goes the extra mile to ensure all reported issues have been properly addressed.
Great employees. Rich and Darrick are the BEST!!!!
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