Houston >Auto Dealers > Momentum Volkswagen
2405 Richmond Ave, Houston, TX | Directions 7709829.734121 -95.416973
Neighborhoods: Greenway/ Upper Kirby, Central
I loved my first car from Momentum Volkswagen (2005 Jetta) and am loving the 2nd (2010 CC). Service Mgr. Derek Bennett and his team consistently deliver prompt + enthusiastic service. I appreciate you guys!
This dealer is the worst dealer by far that I have ever dealt with. Shady sales practices, horrible customer service, and no regard for any client. Check out their BBB rating, I am not the only one who has had these problems. I would not use this dealer again if my life depended on it.
Consistently good service from Momentum VW for my convertible beetle. Especially rep. Kenneth R. He is always very professional and pleasant to work with.
Great experience at Momentum. My service representative Daniel was extremely helpful and was able to service our company vehicle which fitted our budget. we look forward to continuing business with them in the future.
Horrible...Horrible dealership- especially the service dept. They really try to rip you off in whatever ways they can. I do not trust them nor the services they say they provide. Everytime I have visited this location, I have experienced the total runaround. Enough to make me file a complaint with the Better Business Bureau (even though they already have a business grade of 'F' with them). I won't go into my rants of what happened or how unprofessional they are. I am pretty sure that most of the positive reviews here got ripped off and didn't know it, or dealt with an employee who didn't take advantage of them (I haven't met one in my three years of suffering through them). I'm not sure if the positive reviews are even real. News flash- the extended 'warranty' is worthless, or at least that's what they will try to convince you. If you are dumb enough (like me) to have purchased an extended warranty with Volkswagen, do yourself a favor and go somewhere else. Or, just take your car to a good mechanic who will charge you less than they do, perform better service, and back up their work. I honestly don't even know if they have done the work they say they have done on my vehicle, since I have never witnessed it. I also don't know if what they say needs to be fixed actually needs to be fixed- or if they just want to make some money off of me. Like others have commented, things that were working before this dealership serviced my car were broken after leaving the dealership. I really hope that these people experience the consequences of doing business this way. Extremely unprofessional. I will never be back, and I will not be private about my experience with them.
The very first time I went I liked them. But my 2nd and 3rd visits were the worst. I went to have them do a 40k maintenance and they ended up breaking my radio and instead of them owning up to their mistake they said they didn't do it. So I got it fixed since it was under warranty somewhere else. So I came back 3 months later strictly for a diagnostics test which you pay $125 for and these people broke my gearbox & blamed it on me. Not only that but they fooled with the ignition which wasn't anywhere near messed up. I seriously don't think they know how to diagnose problems just create problems & bill you for them. Most people who come in probably cave in but I am taking legal precautions against them and contacting the BBB. That should weed out the ones that really have no business working there.
Just had some work done on my car. The whole process was seamless. I wouldn't go anywhere else for parts or service.
Very disappointed with my service here. Had 40k service done should should have included a tire rotation. I know for a fact that they did not do it. My first tip was that they checked the green box under tires when I knew I had 4 different aged tires on my car. They're all a little different and I happened to fill the air in them the other day. Well, after noticing my paperwork not commenting on the tires, I check them and low-and-behold no rotation was done. It makes me wonder how much of the rest of the service they did not do. Also, I had a coupon for % off of service. Well, they added an unexplained "shop charge" fee on top of the 40k service amount in order to reduce the effectiveness of the fee. To top it off, I had a bulb light out on my license plate that they tried to get me to replace for $30. I said "no thanks, I can do it myself". They said they'd take care of it for me which I assumed meant he would do it for free. Well, they did the labor for free (Ha!) but charged me $7.50 for the bulb. This last one is not a huge issue if not for other two issues, but it left me feeling like they are your typical service center where they upcharge you for services you don't even need and then don't even complete the work. Very disappointed in my experience.
Always great service, attention to detail and the best of attitudes. I would buy another car from them just for the service.
Momentum VW – I have a VW Touareg purchased at Momentum & have had nothing but praise for the dealership & service department. I just got the VW inspected & had a piece of molding fixed. Everyone has been courteous & professional in all my visits,
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