Recommends

bthouston

Joined 3 years ago

GREAT SERVICES!!!!!. I love this spa!!! I had a day of mini-pampering and It was perfect! I have been to the lager location and services were good but this sweet gem was perfect for a very relaxing afternoon. The spa was quiet, cozy and best of all my facial, mani and pedi were perfect. Both of my girls were sweet and did an awesome job! Thank you Tina & Evon!

Doesn't Recommend

TommyMelissa

Joined 3 years ago

Don't Bother Rude and Arrogant should be the name. How HORRIBLE! I took my mother for her 50th birthday and got a $400 package for each of us. We did not get what we paid for. Between services our wait was 30-45 mins long but were only to be a max of 10mins wait. All of the services that were paid for were not completed. We were rushed and the hair stylist said " I don't have time", when asked for a specific hair style which was included in the package for my mother. I told myself it would be useless to reason with him since he was a DIVA and decided to speak to the manager instead. The manager sure was intent on making sure she would speak to him and call me back to compensate for poor services. She never called. Instead I get my credit card bill and there was an additional $80 charge that was not supposed to be charged to my card. My father in law gave his credit card and he was footing the entire bill. They charged my card without permission. Oddly enough I can not get a hold of the manager to take care of the charge since I am sure it was "ACCIDENTAL" so I am left with writing a formal letter to my credit card company of a fraudulent charge. The WORST experience ever! A negative rating for sure.

Doesn't Recommend

davidsel

Joined 5 years ago

The worst customer service experience EVER!. My three girlfriends and planned a lovely Saturday of shopping and mani/pedis. Due to circumstances outside of our control we were running late to the appointment. We took the time to call and find out what the late policy is. A receptionist at the salon said we could have half our services so we all decided to get pedicures. When we got their the receptionist was very rude and confused but found three employees to take care of us. There wasn't a fourth so one of my friends was excluded. Then, we were all split up. We booked these appointments together for the opportunity to sit together, chat, and catch up. Fine, we sat separately. The final straw came when we went to pay for our $50 pedicures and the receptionist wanted to charge us 50% for the manicures we never received. We argued with the receptionist and finally asked to talk to the manager. We spoke to the assistant manager (Enrique?) who had zero respect for the customers that make his livlihood possible. This man was condescending and downright mean. At one point one of my friends tried to speak to him and he literally held up is hand and yelled at her. I have honestly never witnessed something so rude at an establishment I was patronizing. Our complaint was not about the money, it was about being told one thing and then being charged for another. I wish I could give this experience a negative star rating.

Recommends

sh88gs

Joined 3 years ago

Great Place, always!. I love this little cozy Day Spa. Great facials, massages and nail services. I've been coming here since 2002 and love what they have to offer to their clients. I am a little confused by reading other reviews because Urban Retreat west doesn't do hair!!! What's with all the stylists reviews? Yvonne and Samar are the best for facials and waxings, and Lupe gives by far the best massage in Houston period.

Recommends

houstonwn1

Joined 3 years ago

I HEART KELLY!. I just had the most fun I have ever had at a salon in my life. I payed money and got exactly what I wanted, great hair and a great time. Urban has stepped it up since this last time I went. Back to a good old A+ in my book. It was raining out and there was valet +. Front desk was nice +. Shampoo was great +. Kelly, my stylist, was amazing +...There you go ladies and gents. This place is back to where it used to be. Never mind I am changing from A+ to A++.

Recommends

texasgirl4ever

Joined 3 years ago

Great Facial Treatment. I went in last week for a facial after work and I had a very nice treatment. The girl , Yvonne did a superb job and she took her time to explain what she did. I am very happy with the results and will return next month!

Doesn't Recommend

yaki baby

Joined 3 years ago

WHAT? Trey is gone!. Oh well, back to the drawing board.....just when i find an amazing stylist, Trey Gillen....he has moved on to another salon. i dont know how i will find him but i was disappointed when i called the salon to book with Trey and they offered me no help at all in finding where he went!

Seems to me that Urban is having trouble holding onto great stylist.

Recommends

3G

Joined 3 years ago

OH NO! my stylist Trey has left urban. my hairstylist, Trey Gillen has moved from Urban....after some searching on the internet i was happy to see he is now at Therapy Hair Studio on Westheimer Rd. luck i wont have to miss my appt. with him!

Recommends

cathhay

Joined 3 years ago

Monica is fabulous! Best masseuse in town!. After I was in car accident and had residual neck problems, I tried many different spas around town. Monica at Urban Retreat was the only masseuse who was able to help my neck feel better. Since that time, I have gone back many times and whether I need help with a tight IT band or a flare up of my back and neck pain she is always able to address my aches and pains. She is the only masseuse I have requested to have again, and I have never been dissapointed.

Recommends

diners2250

Joined 5 years ago

Best hair stylist - Kristen Fariss. I have going to Kristen Fariss for about 8 years. Her advice regarding cut and products has kept my 39 yr old hair looking youthful and flattering. I am always pleased with the results and I get loads of compliments. I don't color yet but she is the only person I would let color my hair. Her own color is always good so I will trust her judgement.