Sephora

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Contributor

Joined 10 years ago

Bright lights, red carpet and designer cosmetics bring Hollywood makeup essentials to the masses.. In Short
This glitzy beauty boutique is covered wall-to-wall, floor-to-ceiling in fragrances, cosmetics and skin-care essentials. Ralph Lauren, Christian Dior and Shiseido are alongside harder-to-find brands like BeneFit, Interface and Nars. Everything is available for sampling and salespeople are eager to help clients dabble with new products. You're not here to bargain hunt, though. Expect to pay top dollar.

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carpotx

Joined 7 years ago

overkill on the customer service.. This place is completely a 50-50 when it comes to customer service. One day I walk in and it seems like every sales rep wants to help me. The next day I go in and I can't get anyone to help.

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hnarbit

Joined 7 years ago

Treat them right, and they'll make you look great. Sure, it can get crowded. I almost always avoid Sephora on the weekends. However, I had a friend in town who insisted we go on a Sunday. Even though it was shoulder-to-shoulder, we found salespeople who were happy to help, offer suggestions, point us in the right directions and even hunt down testers and try things out on us. When I mentioned my upcoming wedding, I was directed to a chair for my own make-over, after which I was given a schematic of how to replicate the look. This was the second time I've had a make-over there; both times the consultants took my opinions into account and gave me a look that seemed like me, not the pictures in the catalog. I highly recommend taking some time to talk about your skincare needs, and plan your trip with reason. If it's crowded, you may not get the one-on-one time you want, so either come back another time or politiely grab someone and lay out your needs. The nicer you are and the more time you spend discussing your beauty issues, the more likely you are to get a treasure trove of samples!

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melank

Joined 11 years ago

Noisy & Crowded. While the sales staff is good, I much prefer the atmosphere at the Memorial City store.