06/22/09

Worst Experience EVER!! So Rude!!

by ZNismoGal

So we head to David's Bridal after an OK experience at alfred angelos. We expected pretty much the same experience... However.. my " associate" Rushes to me and starts talking and asking my size and insists I'm the same size as my jeans.. and I try to explain to her that I just came from a bridal store and the dresses that have been fitting me are not the same size as my jeans... "Well" she snarled "This is no another bridal shop". And the she proceeded to grab dresses that I said I didn't like and push me to the dressing room.

And when my mother and maid of honer suggested a few dresses she said it would take hours to try them all on.. I told her fine, and to take the ones she brought out and I would just try on the ones my family picked ( in the proper size).

After the 3rd dress I tried on she started shoving veils into my scalp and exclaim how perfect the most hideous dress was... from what little I could understand.. her English was broken at best.

And after I said I didn't like it she disappeared and we didn't see her the rest of the time I was there... except as we were leaving... She was chatting with some other workers ina corner.

Avoid this store... the sales staff is terrible.

• Pros: large selection of dresses and sizes
• Cons: rude, rude, pushy, rude.. did i say rude?

05/22/09

HIDEOUS COSTUMER SERVICE!!!

by Marturrubiates

You have to try to guess you size and pay up front full amount like other reviews say. Costumer service is poor. My dress came two days ago all wrinkled and didn't check. I went yesterday and a gentleman said "iron it yourself" or book it to be steamed. If you are paying for quality you expect quality. That store doesn't have it!

Now, How am I gonna iron my dress? :'(

STAFF SHOULD BE TRAINED

Oh, and yes I wandered in the store because no one will help and wasn't offered a drink, or anything!

FIND ANOTHER STORE!!!

• Pros: Find another store
• Cons: costumer service

02/13/09

Horrible...

by epage11

San Felipe store IS HORRIBLE!

I had to pick out MY OWN DRESSES, and I HAD to put them ON BY MYSELF. NO HELP, no ZIPPING, no UNZIPPING. At one point I had to have a complete stranger unzip me. SO RUDE!!!! They were snippy, they were NOT patient whatsoever. HERE I have 4 BM who had to get their dresses there-because of location, and so that was an additional $400. When on of my BM went to try on her dress, she was left standing there - waiting on the clerk to come back and zip her all up, and the BM saw the "clerk" helping her-walkED right out the front door-with her purse-LEAVING FOR THE DAY. She never said one word to my BM, just left her there. Whne she then tried to complain the MANAGER SAID "IM TOO BUSY, GET IN LINE AND I WILL GET TO YOU..." for a freaking COMPLAINT. Secondly, when I tried to call and complain I was told: "I DO NOT HAVE TO HEAR THIS, AND HUNG UP ON ME!" THAT PLACE IS HORRIBLE. I left there SO angry-instead of excited and HAPPY! Furthermore, after I ordered my shoes, WHICH TOOK 3 FREAKING WEEKS to get in, and then another 3 to have them dyed....and then another 2 weeks, to get them shipped back for pickup-THE SHOES HAD BEEN RUINED! The shoes were STICKY, and when I put them on, they were comp. too wide. The material had been stretched out. WHEN I WENT TO COMPLAIN I was told YOU HAVE TO KEEP THEM BECAUSE THEY HAVE BEEN DYED-I was like HELL NO... YOU SCREWED UP MY SHOES so YOU will be exchanging them for a DIFFERENT PAIR. Then I was accused of "DID YOU EVEN TRY THEM ON WHEN YOU BOUGHT THEM?" ...I was like "MA'AM why the HELL would I NOT try them on? When I went to pick up my dress, which also took 2 months to get, at the counter the man there said "ARE YOU SURE THIS IS YOUR DRESS? --and not in the jokingly manner..."I DONT THINK THIS IS YOUR DRESS.. DO YOU HAVE A RECIPT" I almost jumped across the counter.

rating=-20

• Pros: Not much of anything
• Cons: EVERYTHING