Galleria Shopping Center

03/07/12

Going to the Galleria is like running the gauntlet..

by milliejean

My husband and I used to LOVE the Galleria. It was our place to shop and eat on the weekends but all that has changed! I avoid the place like the plague due to the VERY aggressive sales people that run the small kiosks selling make-up, soaps and facial creams. When we walk by the are so pushy with samples, grabbing our arm, making nasty remarks when we ignore them. I feel like I am a Moroccan bazaar instead of Houston, Texas. Why the people that management the Galleria allow these pushy kiosk people to harass and besiege shoppers in beyond me. Once when none of the soap seller followed me into a shoe store on the lower level I decided I had had enough! I shop online now. Who needs the hassle!!

03/16/11

galleria mall

by own22

So i went to this mall the other day and yeah the stores are nice, it's just the type of folks who are shopping and working at the mall. There was nothing but porch monkeys "shopping" or should I just say meandering around being annoying and getting in the way of people who are actually trying to shop, and they have to hang out in like groups of 5 or more, they take up all the walking room, they complain about everything, and they are so loud and annoying. And my favorite store at the mall has nothing but porch monkeys working there. It freakin sucks!

01/13/09

Love the place

by JeanetteLee

I am new to town and LOVE LOVE LOVE this place! But I do agree with the others, Chanel is run by harpies! I have already reported those rude retail harpies to their corperate headquarters.

01/07/09

Awful customer service in Chanel

by shopgirl90

I took a necklace to them to have it repaired and it came back (shipped to me) damaged and the repair was awful. When I spoke to them regarding this they told me it was my fault and I must have done it but there was no way they did this. The person I was speaking with had not even seen the necklace so I'm not sure how she knew they did not do this or what condition the necklace was in to begin with. I was told that I did not spend a "certain amount" in the store and that I must have damanged it myself and I am now blaming them. I was hung up on a manager. When asked to speak to someone higher I was told that there was no one I could speak with and that this "manager" had the final say. It took many days for someone to return my call and it was the director of the store and she was even ruder then the one before her. I had to go to corporate to get it resolved. I will never set foot in that store again! Very rude sales clerks.

• Pros: Huge selection.....anything you can imagine.
• Cons: Parking and always crowded!

12/01/08

Chanel Store - Rude Service & Bad Store Policies

by Client2008

I visited the Chanel store after being referred by the Chanel counter in Neiman Marcus since they were out of my shade of makeup. Not only with the need for the makeup, but I needed a moisturizer as well. I asked a sales girl and she advised I use a specific moisturizer that was $105.00 (1.7 oz), but that they had a holiday gift piece with that specific lotion (smaller size, 1.0 oz) for $170.00. I was not aware that the gift was mainly the smaller sized lotion for much more, so I returned it the very next day, so as not to be jipped. It was my surprise that it is Chanel's policy to not return the same form of payment you make to them. SO BEWARE! You either must wait 2-3 weeks for a check in the mail or gift card. If I would of known this I would of paid by credit card or debit card, but was not aware of this policy. I am only writing this to inform others of the bizarre practice. I am now stuck with a $200 gift card to a store I never want to visit again.

• Pros: All Other Stores EXCEPT the Chanel Store
• Cons: Chanel Store - Rude Service & Bad Store Policies