01/13/09

Love the place

by JeanetteLee

I am new to town and LOVE LOVE LOVE this place! But I do agree with the others, Chanel is run by harpies! I have already reported those rude retail harpies to their corperate headquarters.

01/07/09

Awful customer service in Chanel

by shopgirl90

I took a necklace to them to have it repaired and it came back (shipped to me) damaged and the repair was awful. When I spoke to them regarding this they told me it was my fault and I must have done it but there was no way they did this. The person I was speaking with had not even seen the necklace so I'm not sure how she knew they did not do this or what condition the necklace was in to begin with. I was told that I did not spend a "certain amount" in the store and that I must have damanged it myself and I am now blaming them. I was hung up on a manager. When asked to speak to someone higher I was told that there was no one I could speak with and that this "manager" had the final say. It took many days for someone to return my call and it was the director of the store and she was even ruder then the one before her. I had to go to corporate to get it resolved. I will never set foot in that store again! Very rude sales clerks.

• Pros: Huge selection.....anything you can imagine.
• Cons: Parking and always crowded!

12/01/08

Chanel Store - Rude Service & Bad Store Policies

by Client2008

I visited the Chanel store after being referred by the Chanel counter in Neiman Marcus since they were out of my shade of makeup. Not only with the need for the makeup, but I needed a moisturizer as well. I asked a sales girl and she advised I use a specific moisturizer that was $105.00 (1.7 oz), but that they had a holiday gift piece with that specific lotion (smaller size, 1.0 oz) for $170.00. I was not aware that the gift was mainly the smaller sized lotion for much more, so I returned it the very next day, so as not to be jipped. It was my surprise that it is Chanel's policy to not return the same form of payment you make to them. SO BEWARE! You either must wait 2-3 weeks for a check in the mail or gift card. If I would of known this I would of paid by credit card or debit card, but was not aware of this policy. I am only writing this to inform others of the bizarre practice. I am now stuck with a $200 gift card to a store I never want to visit again.

• Pros: All Other Stores EXCEPT the Chanel Store
• Cons: Chanel Store - Rude Service & Bad Store Policies