Ash Automotive Svc

03/11/09

Smart, Fair, Effective Service.

by spaceflight at Citysearch

I don't know if Ash is an engineer or not, but as one myself I can tell you that he thinks like one. His accurate diagnostics is a testament to experience and a very caliberated hearing. I mean he listens to the customer and his instinct. Combined with an obvious working knowledge of typical and new issues with specific cars/trucks, makes for one effective business. Ash will let you know your options and they don't all include getting things fixed right away and handing over your wallet. His hourly rate is fair. If you want to save money, make sure you know what part you need and shop for it yourself before bringing it to him. Outstanding service with a little extra (my truck enterior has never looked so clean, and it wasnt even in for enterior work ;-)

• Pros: Extra steps to care for the vehicle such as enterior cleaning
• Cons: Due to his ethical and effective business, Ash stays booked. Plan ahead with appointments

12/01/08

Honest, reliable, and right the first time

by jw8419 at Citysearch

I found Ash Automotive after terminating a terrible 3-year relationship with a franchise service center on El Camino Real with a well known name (thinking flaming rock). At the other place, it seemed like whenever I took in an auto for a specific repair, the technician would first look for something else wrong and always find it, and offer to fix that before doing what I came in for. I accepted this practice until a dead battery stranded my wife and kids - I had the car towed to Ash instead of the other place, and Ash informed me that my 3 year old battery was a goner and had to be replaced. Here's the kicker: the other place sold me the battery 'new' 5 months ago.

I've since taken both of my vehicles to Ash and have been impressed with his ability to find the problem, fix it, and stop there. He listens, looks you in the eye, and delivers what he promises. He's busy, but that is a testament to his service quality.

I will never go back to the other guys, unless it is to collect on an order from small claims court.

12/01/08

Honest, reliable, right the first time

by jw8419 at Citysearch

I found Ash Automotive after terminating a terrible 3-year relationship with a franchise service center on El Camino Real with a well known name (thinking flaming rock). At the other place, it seemed like whenever I took in an auto for a specific repair, the technician would first look for something else wrong and always find it, and offer to fix that before doing what I came in for. I accepted this practice until a dead battery stranded my wife and kids - I had the car towed to Ash instead of the other place, and Ash informed me that my 3 year old battery was a goner and had to be replaced. Here's the kicker: the other place sold me the battery "new" 5 months ago.

I've since taken both of my vehicles to Ash and have been impressed with his ability to find the problem, fix it, and stop there. He listens, looks you in the eye, and delivers what he promises. He's busy, but that is a testament to his service quality.

I will never go back to the other guys, unless it is to collect on an order from small claims court.