Pearland >Master Air
!!!! 5 !!! A big ole 5+!! You have always treated us like family! We appreciate how professional and courteous you all are!! (From beginning phone call to end repair!) Thank you all for being you!! God bless you all!
We'll recommend master air. The technicians got here on time and did a good job with my unit.
Kevin gives excellent customer service - no matter what time of day he is called. He takes the time to explain any issue we may have
Well recommend master air. Technician was great and provided great customer service. There was some different in the price I was quoted and the price I paid. Over all I am very happy with my experience with master air.
Master Air removed and installed a new heating & air conditioner unit in our home. I was happy with the installers. They were very courteous & efficient. I was given a good price and Mr. Kevin gave us all a good experience.
Joey was a professional all the way. On time, showed concern about our problem, knew what the problem was and repaired it. Tested the system and left us with cool air. Thank you
I called Master Air last Sunday in the evening, I had my grandkids over for the weekend & NO AC! The tech that came out was very helpful & informative. He had my AC working within an hour & the price was great for emergency service on a Sunday. Thanks again Master Air I will definately be using your company again!
We'll recommend master air, but need to improve on customer service, as in calling and being at a job location during the promise time. The technician do great work! Also had some different in quoted prices and prices I paid. I have been dealing with master air for a while and master air installed my system in my house.
I HAVE BEEN WITHOUT AC FOR OVER THREE WEEKS, I VE HAD FOUR SERVICE CALLS DIAGNOSIS AFTER DIAGNOSIS WITH CUSTOM AIR SYSTEM. I CALLED ANOTHER AC COMPANY OUT TODAY WE WERE TOLD THAT WE WOULD GET A CALL BACK RIGHT WITH A TECH AVAILIBILITY, NEVER RECIEVED A CALL BACK AFTER 40 MINUTES SO I CALLED AIR MASTERS AND EPLAINED EVERYTHING TO THEM REGARDING WHAT OTHER COMPANY HAD STATED, SOME OF THE WORK REGARDING WHAT WE WERE TOLD WE FIXED OURSELVES DUE TO COST EFFECT, I EXPLAINED TO AIR MASTERS WITH EVERYTHING THAT WAS DONE THEY TOOK ALL INFORMATION DOWN. AND WAS TOLD THEY WOULD CALL BACK WHEN THERE WAS A TECH AVAILABLE THEY CALLED BACK IN FIVE MINUTES, AND ASKED MORE QUESTIONS ABOUT WORK DONE ON UNIT AND WE WERE TOLD A TECH WOULD BE OUT IN 30 MINUTES, WITHING 3 MIUTES THERE WAS A KNOCK ON THE DOOR AND A TECH CAME IN WAS WORKING ON THE UNIT, AND HAD THE PROBLEMS SOLVED AND WORKING ON REPAIR AND ANOTHER KNOCK LATER OOPS IT WAS AN AIR MASTERS TECH, THE OTHER TECH WAS FINISHING UP WE FELT AWFUL AND AWKWARD HAVING TWO COMPANIES HERE ASSUMING AIR MASTERS WAS THE FIRST TECH BUT WASN T. BUT THE AIR MASTER TECH ASKED THE HISTORY OF THE UNIT AND ASKED WHAT WAS THE PROBLEM STILL SEEMED CONCERNED ABOUT US HAVING A PROBLEM ASKED A COUPLE OF QUESTIONS REGARDING IF THE OTHER TECH HAD CHECKED ON THIS AND THAT, AND SEEMED GENUINELY CONCERNED ABOUT OUR PROBLEM, OFFERED TO PAY A PARTIAL OF HIS SERVICE CALL FEE AND HE REFUSED TO TAKE IT AND TOLD US TO MAKE SURE TECH CHECKED ON SEVERAL OTHER ISSUES AND GAVE US A MAGNET CARD FROM HIS COMPANY,IF THATS NOT TRUE HOMETOWN CUSTOMER SERVICE THEN WHAT IS, I WISH I HAD GOTTEN THE TECHNICIAN NAME BUT AIR MASTERS YOU NEED TO RECOGNIZE THIS EMPLOYEE FOR GREAT CUSTOMER SERVICE HE HAD A SMILE AND GENUINE CONCERN AND UNDERSTANDING.
I wanted to take the time to thank the people at Master Air, we needed help and they were at our home with in an hour. When I spoke to Joey on the phone he listened to me describe the issue with our A/C and said he would be sending Isaac with in an hour. Within an hour Isaac showed up and introduce himself, he went right to work and with in 45 minutes our A/C was back on. I would recommend this company to anyone who needs prompt and professional service. Thanks again Master Air!!
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