Prodefense Police Equipment

12/07/09

Under Staff, limited selection

by SeaHunter at Citysearch

Top gun brands new and used. Rifles, shotguns, knives and uniforms including tactical boots. Special orders and gunsmith available. Reasonable prices. Some helpful employees. Worth a visit.

I first went in with my wife looking for a gun for her. Stood around for 30 mins. in front of the gun display case while an old man walked all around without even acknowledging our presence. Finally I got the attention of the gunsmith; he turned out to be very pleasant to deal with. Even tough we did not find a pistol that was a "Fit" for my wife; I was shown a XD SC that I really liked. Unfortunately they did not have the caliber I wanted (.40) in stock. I went back a couple of days later ready to place an order for the out of stock XD40 SC, again, stood around waiting for help. This time there was a small crowd in the store. One girl trying to help everybody and the old man walking around like he lost something.

I left and went to The Arms Room in League City. I was acknowledge as soon as I walked in and serviced promptly even tough they had a small crowd. I paid a bit more for the pistol but they had it in stock.

I've yet to find a gun for my wife but that's more because she's not into guns. The guys @ The Arms Room recommended a Ladies Only hand gun class @ PSC Shootin in Friendswood. We'll see how things go after that class.

I still go to Prodefense, but I don't wait around like most of their customers. If they are busy I just go elsewhere.

• Pros: Top Brands, Resonable Prices
• Cons: Low Inventory

07/17/09

Don't waste your time

by sarge71 at Citysearch

I called this morning about a specific Glock part and was informed that they had one in stock. I asked for the part to be held for me and was told it would be waiting for me when I arrived. I drove from the north side of Houston (a 70 mile round trip) only to be told no one knew anything about the part that was supposedly being held for me nor did they have the part I wanted in stock. The guy behind the firearms counter seemed a little annoyed to have to help me. I drove back to my side of town and ordered the part from the internet. If you are looking for boots or 511 pants they seem to have a lot of stuff in stock, however, if you are a law enforcement professional and want something specific, don't waste your time with these guys.

• Cons: customer service is just not there

04/30/09

An awesome business and awesome people

by Bren at Citysearch

The people that own and work for Prodefense care about their customers. They will help and go out of their way to get anyone what they need. This is the epitome of what a business should be. Way to go Prodefense!

• Pros: Very helpful and very knowledgeable
• Cons: None