06/27/09

NEVER Again!

by 2livid

We sent our Ray Vac in to be fixed. The guy said that it would cost $200. I told him that was my upper limit. When he called to say it was done, he said the bill was $400 ... for a Ray Vac! ... because it is no longer in production, and parts are expensive. So, we went to pick it up, and the price then was $450 + tax, which ended up being $495 ... a long way from the original $200. He replaced parts that were still working, and put a connector on it for a Polaris, NOT a Ray Vac, so that it won't connect to the wall of our pool. Mrs. Lee would only agree to taking off enough of the replaced parts to bring the cost back down to $200 and sending someone out next week to connect it to the pool for us, while not guaranteeing that it would even work, now.

We've been customers for over 10 years, as BAPS built our pool. We'll be going elsewhere, now. Her employees lie to her, and she believes them.

• Cons: Liar, liar, pants on fire!

05/08/09

POOR CUSTOMER SERVICE

by dil64

I had the same experience as kjackson02. I have never written a review on the web and signed up just so I could add to this. Poor, poor customer service. I am going to pickup my part and go elsewhere. They give mom and pop businesses a bad name. What a shame.

06/09/08

Love our new pool

by sean08

We had shopped with many local companies before deciding on building our pool with Bay Area. They were a little more expensive, but after seeing the difference in the quality of our pool and the pool my brother -in-law built with another company, I'm glad we made this choice. Very nice people to deal with, great design and we love our pool.