Aquarium

Aquarium at Kemah the Best Manager

by Gomez Family

Mi daughter always wants to comeback and see Sue, the Manager.

Everytime she gets her school report card she wants us to take her to Aquarium Restaurant and show it to Sue, the manager.

Sue always celebrates it and encourages my daughter.

Also Sue makes sure the waiters are on task and that our food is the way we asked.

She is GREAT!

Great Atmosphere/Horrible Service!

by othello11

The place is beautiful.....but the food and service ....not so much! We sat at the bar waiting for our table. The bartender was very attentive to us. We had to beg him for a drink. Then we got seated. We waited almost 20 minutes for the server. Food took forever. The food wasn't bad .....but it was no better than Red Lobster. The shrimp were tough...rubbery. We asked for coffee after the meal.....20 minutes later we finally got coffee. The service was Ridiculous!

Disappointing!!!

by maverick6

It was a beautiful day outside. Then we ruined it by eating at the Aquarium. Put our name on the wait list and then went to the bar to have a drink. Our bartender, James or Jamus, something like that, was a nice kid, but knows very little about bartending or customer service. I worked my way through school in the service industry and ....this kid shouldn't be there. He was really slow and the drinks had plenty of alcohol, but he did not make them correctly. I felt sorry for him, because he really looked like he was struggling back there. For the price, it should have been the best margarita on the planet. Then they called out our name and our server, Julian, politely escorted us to the table. The view and atmosphere was spectacular. The food and service was....way below par... Our server was sweaty and jittery. He rushed us to order, ...rushed us through the meal.....I felt like we were going to be asked to leave if we tried to relax and enjoy the view. We ordered salads and they never came..... The well stocked aquarium is worth the visit, but the food & service were disappointing!!!!

Great View/ Bad Service!!!

by corel1

Ok, I know the Kemah Boardwalk is a tourist trap. So, the food isn't fantastic, but you are there for the charm and view that the place has so much of.... Then there was our waiter, Julian. I am not sure where they found him. Not the brightest crayon in the box. I have a feeling he thinks that he is the best on the Kemah Boardwalk, but in reality, uh....not so much!!!! He got the order wrong for 3 out of 10 people in our party. We waited forever for drinks.....he didn't offer us dessert or coffee. We had trouble understanding him at one point, because he screwed up the order and got nervous. The manager came over and asked if everything was ok and did try to correct the mess, but....I would expect this kind of service at Joe's Crab Shack or Cadillac Bar, but not at Landry's or Aquarium. I think they can do better!

Don't let Terren (sp?)the waiter wait on you, HE IS A HORRIBLE WAITER!

by MrsLinas

My family and I went there last night to celebrate my birthday and was completely disappointed! I give it one star for the ambience, my children loved the huge aquariums around the restaurant, and the hostess seated us right away. The waiter, now that's a different story! This waiter by far is the worst waiter I've ever dealt with at a Landry's Inc. and we eat at Landry's Restaurants quite a lot, be it the Landry's or Joe's, Saltgrass, the restaurant at the San Luis Hotel in Galveston, well you get my drift..anyway, back to that horrible waiter I believe the name was Terren(?) lack customer service skills, no personality whatsoever. He never smiled, didn't seem to happy that he was going to wait on us, my first question to him was if they had any flavored teas..he said "Yeah" and went on the flavors ( I could never ever remember the flavored bottled teas that Landry's offer) Anyway, he said that they have Peach, Raspberry in bottles so I said I will take Peach. Well my drink came and it turns out it was Ginger Peach decaf tea! He should've told me that it was decaf tea and had Ginger flavor to it! Well, I didn't confront him because my husband said he will drink it instead. We were not offered any bread and butter, this waiter only checked on us once if we were okay and it wasn't even busy that night! He tried to give my mother the wrong order but did not apologize, he never offered for desserts, never asked if we needed refill and lastly, never thanked us for eating there and to come back again. Now for a $160 dinner meal, I expected the usual Landry's great customer service but I didn't get it this time. I did talk to the GM named Jonathan and he was very pleasant and apologetic and stated he will correct the problem for me.

• Pros: great ambience, good food, kid friendly
• Cons: rude waiter!