08/22/09

Do NOT go here!!

by Shaylala

Save your money and go somewhere else.

I only hope any future customer reads this before going to this sorry excuse for a salon/spa. This place is TERRIBLE and I'm still mad at the way my hair came out. Do yourself a favor by getting your hair done somewhere else or just plain doing it yourself. When I called my appointment in, I specifically asked for curls... now tell me why I'm typing this review with dry, flat and straight hair?

I should let you all know the staff is very unprofessional and the lady who did my hair applied way too much heat for my hair type and ended up frying it and breaking a whole lot of it off. When she was done all I could think to my self was WTF... and it showed on my face so the trailer trash lady asked me if it's the way liked it and if it wasn't, she could do something else.

I was like hell no! I would rather shave my hair off than let that sleazy woman (can't remember her name) touch my hair and do even more damage that will no doubt take months to fix. It does not even look like I did it professionally... it looks like a kid did it and is much worse than when I came in.

And to top that off, when I was done, a lady at the "salon" complimented me for the shirt I was wearing and not my hair... when that happens, you know your hair looks bad. For the complete rubbish that was done to my hair, I was overcharged. I could have saved that money and did my hair myself blindfolded and looked better.

I'm sure any good review on here was written by a salon worker because I don't see how anyone in their right mind could be satisfied with the service at Lulu's.

LuLu's... Lusers

• Pros: None whatsoever
• Cons: bad service, classless workers, overpriced, falling apart

07/30/09

A Memorial Wedding Day

by StellaGrow

I recently got married in Galveston and LuLu's provided the best service and awesome hair styles for my wedding party of 12. I had planned for a year did my research to find this salon and it's true they were the best.

Leslie, the manager worked very hard to book 2 days of beauty services for 12 people. We had manicures, pedicure, facials, massages and hair styles and had a great time. Kudos to LuLu's

• Pros: Best Service & Best Up-do's
• Cons: N/A

05/16/09

Mediocre Salon with Terrible Customer Service

by ttfromct

Bottom line is this Salon is nothing special and the customer service is not good. I only went because it is on Galveston island and had OK reviews.

My most recent experience is as follows: I requested an appointment for over 200 dollars in services via email .

Reception emailed back with availability and then I emailed back to confirm.

When I arrived, the receptionist claimed to never receive the email confirming, though they also had my phone number as an additional means of confirmation

The staff was rude and unaccomodating. I showed the receptionist the emails and she remained unapologetic. I could have easily been pacified with a later appointment and a sincere apology.

Good service can take an average salon and make it good. In Lulu's case their customer service takes what is an OK salon and makes it a total waste of time and money. Do yourself a favor and drive off the island.

• Pros: The only pro is that it is on the island.
• Cons: Horrible Customer Service, Mediocre Services, Stale Decor