07/28/09

Back in business!

by wk3

We were there the night in reopened in June. As expected the service was a work in progress. They also did not have some wines on the wine menu. However, this is among the foreseeable issues when you reopen after massive damage. We will be going back as it seemed very much the same as it was before Ike.

• Pros: good Italian food

09/29/08

Aftermath of Hurricane Ike

by jjverdl

We live in Houston and have a second home in Galveston. We've tried many restaurants over the years and Luigi's is still our favorite. Best bread, fish, steak, and pasta served on the island. Food is always hot and good! We've found nothing to match it on the island and eat there every time we are in Galveston. It's a great night when Luigi sings -- what a treat!

The restaurant received quite a bit of damage as a result of Hurricane Ike. We, along with Luigi's many loyal patrons, are counting the days until we can celebrate his re-opening. Galveston is not the same without him! It's a fantastic respite after a hectic week in Houston!!

• Pros: Food, Atmosphere, Luigi!! Upstairs is great for a large gathering.

05/21/08

Wish their service was as good as the chef's singing

by nhk38

There was a bit of a wait to eat, but the bar was not too busy. We waited about 10 minutes before the bartender made her way over to us. You could tell from her body language that she was less than thrilled to be there. When she finally came over to us her attitude proved our suspicion. We ordered and smiled with the hopes that some small act would keep her from going in the back and buying the farm. Bartender, here is the tip we did not leave you: FAKE IT, I don?t really care if you are having a bad day or how much you hate your job. I am looking to have an enjoyable evening with my wife. We are there to spend our hard-earned money at your restaurant, put a smile on for us, k? Eventually our table was ready. Since it was on the later side, we ordered light. When the waiter arrived, he was underjoyed with our selections. Our food came out and the runner just left the dishes on the tray. After a few minutes of servers walking by with our food just sitting there, I got up and served us - only to find that after asking if there was pork in one dish (there was), we discovered bacon in the soup (bacon = pork, fyi). In a desperate attempt to increase our bill, he got us each in to another glass of wine. Well, he asked if we'd like another glass to which we said yes and he walked off. 10 minutes later, he came back by to ask my wife, again, what kind of wine she was drinking. I am guessing that he just wanted her to be completely sure about her selection? I dunno? By this time we had just given it all up to God. The only redeeming factor was the absolutely incredible voice of the chef (Luigi?) who came out to sing Happy Birthday. The room erupted in applause. Bravisimo! We were definitely disappointed in the service and the food only seemed fair. Obviously we did not order a main dish, so don't take my word on that. From my waiting experience I know any so/so meal can be made 10 times better by the service from the wait staff. Luigi's could definitely use some improvement!

• Pros: Singing
• Cons: Service, waitstaff and barstaff attitude.