Altered Images Salon & Spa

08/09/08

Too expensive and snotty

by RLynnMo at Citysearch

I was a patron of Altered images for over 4 years. My styist, Kristi Nichols, left. I searched and searched and finally found her new place of employment-- One Hair place in friendswood. She is so sweet, honest, and one heck of a stylist, never being pushy with products or services I do not need or want. After she left, i continued to get calls from Altered images trying to get me back as a client. I did not go there for the "hoity toity"atmosphere or the "my s#$t don't stink" owner, I went there for kristi. Originally, in 2004, Kristi fixed a horrific hair cut and color i had gotten in the mall, and after that, i was hooked. But in the last year, service went WAY down. Other stylists were unprofessional, my appointment never confirmed the day before, stylist having to push products, and a 30% increase I was not warned about. This place was already pricey with a simple trim of my hair being $46 dollars-- before the increase. I given coupins in the mail to return back, however will not need them. A stylist-- and business you trust is worth more than 20% off!

07/29/08

You get what you pay for

by fwelite at Citysearch

I agree with the previous review regarding the price upgrade, but it is, afterall the most elite salon south of the Galleria. Kristi was my stylist for years, her prices went up but she was worth it. Altered Images is my home. Good people, wine, and conversation make this salon "My Therapy Time" every few weeks. Michelle is my new stylist now, I never knew that a shampoo massage existed! I have never felt so nurtured and relaxed in a salon in my life. Michelle put a new spin on my hair and all my friends are in awe. Her service alone is worth every penny and more. Kudos Altered Images, as long as I feel like a queen and my hair looks fabulous to boot, I'll roll with the flow.

• Pros: Ambience, customer service, exceptional color and cut stylists
• Cons: none

06/22/08

Too big for her britches

by hairdiva96 at Citysearch

I have been to this salon many times over the past 4 years, and have seen Kristi Nichols for creative color, highlights and cuts. She is amazing. Recently she went to work for another salon. I will follow her! On my last visits to Altered Images, I was disappointed with the front desk workers, and like the last reviewer said, the prices have gone WAY UP! A consultant was hired, and all that has changed is the prices and the hard selling the stylists are pushed to do. Oh, yeah and the staff can't wear color anymore. What a joke... I felt like I was at the mall getting my hair done. Kristi has never pushed any products on me, but I witnessed others pushing extra services and products on other clients. Tisk! Tisk! I also don't appreciate the letter the salon owner sends out to clients asking them to continue using them even though their stylist has left. I came to Altered Images for my stylist, not for the pretentious owner.

• Pros: stylists and spa staff are genuine
• Cons: parking is terrible, you can hear people talking and phones while getting a massage or facial