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Daily 8am-5pm
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Grand View Funeral Home
Last updated 3.09.09
What People Are Saying About Grand View Funeral Home
The Editor
Contributor
Citysearch
In Short – Dignity Memorial ensures that each of their providers across Texas maintains the compassion and attention to detail for every client. Their network of funeral homes provides professional funeral services including prearrangements, burial, mausoleum entombment and cremation. You'll have assistance in planning every aspect of the memorial, from online memorials to personalized funeral services. In addition to the help provided by on-staff funeral counselors, clients will also benefit from materials (videos, books and brochures) in the Grief Management Library.
06/06/08
Grand View Funeral Home - Compassionate, Attentive to detail and Accommadating to all our wishes.
by KeeseFamily at Citysearch
The ?Dignity Memorial - Grand View Funeral Home?, were compassionate and attentive to detail in handling my daughter's funeral and where accommodating to all of our wishes. Each of the staff was kind, efficient and understanding. Because the tragic accident was in another city 200 miles away, my daughter?s remains where cremated at ?Dignity Memorial ? Funeral Home?, in that city. I had the honor of bringing my daughter?s remains home. Grand View assisted us in planning every aspect of the memorial, from the online memorial to personalizing the funeral service. The memorial service was larger then expected and Grand View staff handled the service at the funeral home and cemetery, for our daughter beautifully. I would recommend them to anyone.
- Pros: Were compassionate, attentive to detail and accommodating to all of our wishes
- Cons: None
03/02/08
Great customer service
by xerxa at Citysearch
The Grand View Funeral Home handled my daughter's funeral and bent over backwards to accomodate all of our wishes. Each of the staff assigned to us were kind, attentive, and efficient. I am so happy we chose them to help us get through a difficult time. The Grand View staff handled a very large church memorial service for our daughter beautifully, as well as the services held at the funeral home and cemetery. I would recommend them to anyone. I look forward to working with their staff in choosing a headstone. I'm sure the customer service will be just as good.
- Pros: Efficient, Friendly, Beautiful Setting, Helpful, Accomodating
- Cons: None
01/02/08
Poor customer service
by lhd02 at Citysearch
Grandview Funeral Home handled both of my parents services, approximately three years apart. The building was decorated nicely, with plenty of room for mourners and family. I must say that the body preparation of each of my parents was expertly done, and they both looked as though they were sleeping. The chapel is a large room with plenty of seating, and I noticed also had a screen with media equipment, although we did not incorporate that in either our services. The organ, piano, were in an adjoining room and the sound was beautiful. The three stars are because of poor customer service to the adjoining family. The grief counselor made the family wait to view my mother until the grandson arrived (who made the arrangements), only leaving us approximately ten (10) minutes to say our final goodbyes before the guests were allowed in the viewing room. I wanted to find out the arrangements for my mother's burial in another city so my family could make decisions as to who was traveling and called the funeral home, and had to leave a message with the grief counselor. There was no return call at all. (We found out later that Grandview indicated it only has a legal obligation to the person making the arrangements and not to any other famiy member.) And the third reason Grandview gets three stars is because my father was over one hour late to his own burial. If you want to take a chance on the customer service...
- Pros: Exceptional handling of the body, and calming atmosphere
- Cons: Poor people skills
The Details on Grand View Funeral Home
The Extras:
For family and loved ones suffering from a recent loss, Dignity Memorial offers a 24-hour compassion helpline providing round-the-clock assistance to those in grief.
Save Money:
As an additional service, up to four members of the deceased's immediate family are eligible to receive special airfare savings through the Bereavement Travel Program so they can attend the funeral or memorial service.
Category:
Cemeteries, Outdoors, Funerals
Payment Methods:
American Express, Visa, Discover, MasterCard
