Pasadena >Emmons Motor Co
“Emmons Motor Company offers a great customer service, We feel comfortable to check cars before pick the one.”
“Emmons Motor Company has great people working to please their custome.”
IN RESPONSE TO: Mandy R.'s post dated
Nov. 28, 2012
You stated in your post that you had previously worked for a "...well known dealership for several years." Great! Then you should know that in addition to the price of a vehicle there are T.T.& L. plus fees related to the sale. We clearly state that in every ad. The statement "...the purchase order came back with almost $1000 worth of inflated pricing, packs, doc fees, etc." is absolutely false. Inflated pricing is not possible. We clearly mark the price on every vehicle on the window sticker. We also provide a breakdown of the total drive out price. We do not pac (not spelled pack) our vehicles and documentary fees are regulated by the State of Texas. Sales tax is 6.25%. Depending on the price, the sales tax alone can drive the price up substancially. As someone who previously worked at a dealership, YOU should know this. If there is anything else I can help you with, feel free to contact me at the dealership.
Emmons Motor Company
713-943-1958 ext 109
I went in to the dealership to purchase
a vehicle that I had already test driven and paid for a vehicle maintenance inspection on. An Authorized Dealership Representative and I both signed a Retail Purchase Agreement, which states on the document "This Agreement is not binding upon Dealer until signed by an Authorized Dealership Representative." The dealer asked me to put down a deposit and I declined because my financer was cutting the check within 24 hours. The dealer stated that as long as they had a faxed copy of my cashier's check as proof of purchase then the car was mine. He did state that someone was scheduled to view the vehicle the next day at 4 pm. I assured him that the copy of the cashier's check would be in well before that. My credit union recieved the fax for the Retail Purchase Agreement, had me sign off on all of my loan paperwork, cut the check and faxed a copy of the check over to the dealership before 1 pm the following day. I called Justin, my dealership representative on three seperate occassions that day. The first conversation was alerting him that the check copy was being faxed over as proof of purchase. The second conversation was to confirm that he had received the fax (he stated he was at lunch and would check for it when he returned). The third conversation was to confirm that he received the fax as well as a copy of my proof of drivers insurance on the new car. He said that he had received everything and that I was good to go. He also asked when I would be in the following day to pick up the car so that he could have the keys and the car ready to go. I told him I would call him as soon as USPS had delivered the overnighted cashier's check for the full amount of the car which would be before noon. Three hours passed before I received another call from Justin at the dealership, thirty minutes before closing. Justin said "I have bad news, another dealer took a $500 dollar deposit today that I was unware of and we have to honor that deal instead of yours."
I should not be penalized because the salesmen did not communicate with each other. The moment I signed the contract or even provided proof of payment, the car should have been taken off the market. Also, i should not have been told the car was mine and asked to schedule a pick up time for it if it had already been sold to someone else.
The worst business ethics I have ever run across.
I am currently working with my car financer to cancel the check they cut to Emmon's. My bank is telling me they aren't even sure they can cancel it because they already have a signed contract from Emmon's as well as me.
I am currently working with a lawyer to get this issue resolved.
Very Disappointed! I drove over an hour to look at a car at this dealership. I left feeling taken, and I'm not an inexperienced purchaser (having worked for a well known dealership for several years).The car was as expected but the price was misleading! I am a cash buyer and had no need to haggle over the bottom line, even offering full price the purchase order came back with almost $1000 worth of inflated pricing, packs, doc fees, etc. I would say, "buyer beware" false advertising, don't waste your time and effort for a place that doesn't give you the full price right up front online. Very, very disappointed! I wanted the car but had to walk away!
For the 2nd time in as many years, we
recently purchased another vehicle through Emmons as after our first experience I was ready to return. Justin continues to be very professional and again delivered us a very well maintained vehicle, at a very good value. If any of you are (for whatever reason) interested in a low-priced junker, you have plenty of suitable alternatives elsewhere. However, if you might be interested in paying a fair price for a very nice pre-owned vehicle, look no further.
I have no way to connect with the few negative reviews written about Emmons - at no time during my visits over there did I ever experience any disappointment, aggravation, or the like. Many will find that if a problem does arise during the purchase experience, if you simply conduct yourself in a mature and kind demeanor, good things will come your way. Try it sometime. IT WORKS!
Justin, I've enjoyed the friendship we've now developed. Don't go anywhere my friend, for as you know, in time - I"LL BE BACK.
Got a car from Emmons last week and it was an AWESOME experience. Justin was attentive and walked me through the whole process. I would strongly recommend using Emmons!!!
I just bought a car from Emmons this past weekend (6/23/12) and I must say it was the best car buying experience I have ever had. I’ve purchased five brand new cars in my lifetime and this experience far exceeds any of those experiences. My salesman was Justin. I would highly recommend him if you are looking to purchase a car from someone trustworthy and extraordinarily helpful. I live in Crawfordsville AR, 565 miles from Pasadena, so you can imagine my hesitation to purchase a car from Emmons but Justin went out of his way to make the buying experience smooth and successful. After sending a message via the internet to Emmons, Justin called me back the next day. I wasn’t available so he left me his personal cell phone so that I could reach him over the weekend. I called him back and asked lots of questions to which he gave me straight forward answers. He told me to give him another call on Monday and he would walk out to the car and go all through it with me on the phone so that I could get the answers to all my questions first hand. I took him up on that offer and when I arrived 6 days later the car was exactly the way he had described it. I flew in to Houston on Friday night and Justin picked me up in my car on Saturday morning. It took about 45 minutes to finalize the deal. I had asked Justin to please have everything ready for me sign so that I could be on my way back to Crawfordsville (10 hour drive) as soon as possible. He did exactly what he said he was going to do and more. The car had a few carpet burns on the driver’s side and was missing the two floor mats. Justin sent me pictures of the burns and I felt they weren’t deal breakers but by the next time I talked to Justin he had arranged to get the burns repaired and replaced the two floor mats for me. The entire experience was positive and everything went great on the way home. This car is everything I was looking for. It’s a 96 Toyota Camry with 76K miles and it handled perfectly all the way home! I couldn’t be happier. Yes, the waiting room is small but who cares. It’s a good salesman, it’s a perfect car, and it’s a all around successful purchase that makes all the difference.
Hi, I have now bought 2 cars (a Volkswagen and an Expedition) from Emmons in a period of 3 years. I have been impressed with their inventory, professionalism, and prices. the salesman that I have worked with both times is Justin Braley. He has been very nice, helpful, and informative. I live in the Temple/Waco area and would not hesitate to travel down to Pasadena to get a good car and a good deal from Emmons and Justin. They treat you professionally and fair.
IN RESPONSE TO: TSimien2's POST DATED 4/11/12.
Just in case you need assistance in obtaining the contact information to the Houston BBB, I will gladly provide the telephone number for you.
713-868-9500 or 877-468-9222
I tried to list the website but Citysearch would not allow the actual web address to post.
Be sure to let me know if you need anything else.
RESPONSE TO EMMONS MOTOR CO.. To refer to me as "Tiger Woods" and arrogant is assanine!! YOU had plenty of opportunities to make this situation right and you failed at every opportunity. There are very foolish people in this world and as long as they exist, you will be in business another 40 years. I was content on letting this be until I read some of the things you wrote. I will continue to post anywhere I can post especially after this. EMMONS Motor is the WORST DEALERSHIP I've ever dealt with. They only offered to fix everything once I posted the review and they NEVER offered to pay for the BMW inspection even after finding out it wasn't the right vehicle. Gary Emmons can say what he wants, but let me tell you that my side of the story is the real deal!!! I have NO reason to lie about the shadiness that I dealt with. Many of the same things have happened, just look at their reviews. Again, if you buy from them, buy at your own risk! Furthermore, you can see how they conduct business simply by looking at their posts. When you run a business and are doing the right things, you don't need to defend yourself, your customer service will do all the talking for you, even when something like this occurs. Accident or not, you had TWO WEEKS to resolve the issue. All I had to do was sign the paperwork, and I asked on NUMEROUS occassions if this vehicle was inspected. Even if it was inspected once, as many times as I asked, you would think EMMONS would have sense enough to check it again, being that you've "Been in business 40 years!" I don't know any dealers in Austin that have been in business that long doing that!! To reiterate, if you buy a car from this company, do it at your own risk because they won't warranty the vehicle at all. Immediately take the vehicle to get inspected because they will lie to you. I am not writing this review to be nasty, if I can save someone the hell I've gone through with this company then that is great! I will be contacting the Houston area BBB as well!!
PART 3-IN RESPONSE TO: "Worst Service Ever!!!" by: TSimien.
An important note: After I discovered that Terry Simien had posted his review and it CLEARLY did not reflect what actually happened, I asked him that he either edit his review by giving the FULL STORY or delete it. He said he would do one or the other. He later felt that he didn't owe it to me or the dealership to do that. Terry knows what our phone conversations were about and he knows I have emails showing the content of the correspondence back and forth. I did everything possible to earn his business and be fair throughout this entire process. For those of you, who post reviews about a particular product or company regardless of what industry it is in, remember that you are not benefiting any potential consumer if you don't give a fair account from both sides.
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